Change Management Lead SAP Modernization

The Opportunity

The Change Management Lead will be dedicated to the ERP implementation project. They will drive the people side of this transformation—ensuring employees are informed, prepared, and supported throughout the journey. This role will partner closely with the Program Director, Business Process Owners, and Subject Matter Experts to build adoption, mitigate resistance, and embed new ways of working at the NSLC.

This position is for approximately two years to support the NSLC's SAP Modernization journey, which we are preparing to embark on.

Reporting Structure

Reports to: Director, Workforce Intelligence and Systems

Essential Responsibilities:

• Develop the change management strategy aligned to the S/4HANA program roadmap, guiding principles, and business outcomes.
• Conduct stakeholder analysis and change impact assessments across functions within the organization
• Create and maintain the Change Management Plan, integrated with project plans (cutover, data, testing, deployment).
• Build a stakeholder engagement model (sponsors, change champions, super users) and activate a change network.
• Work with the communications team to design and deliver the communications plan (personas, messages, channels, cadence), including executive updates and change narratives.
• Work with the communication team to facilitate town halls, roadshows, demos, and feedback loops
• Lead training needs analysis and role mapping to S/4HANA processes and roles in collaboration with the Business Process Owners.
• Oversee development of training curricula, job aids, quick reference guides, and eLearning modules.
• Coordinate train-the-trainer and end-user training, including hypercare support post?go?live.
• Establish readiness approach and dashboards to track adoption, sentiment, and risk.
• Define and monitor adoption KPIs (e.g., training completion, transaction accuracy, role-based access readiness, helpdesk volume trends).
• Identify resistance, craft mitigation plans, and coach leaders/sponsors to role-model change.
• Identify and address resistance to change, collaborating closely with stakeholders to mitigate risks and overcome challenges.
• Monitor and evaluate the effectiveness of change management efforts, adjusting as necessary to ensure desired outcomes are achieved. Including measurement of benefits realization on high impact programs
• Stay updated on industry best practices and emerging trends in change management & incorporating them into the NSLC's approach.

Secondary Responsibilities

• Demonstrate commitment to the NSLC's Values & Service Standards
• Perform other related duties and responsibilities as assigned; travel, primarily within the province as required.

Qualifications

As a qualified candidate, you will have:

• Bachelor's degree in business administration, Operations Management, Industrial Engineering, or related field.
• 5-7 years of experience managing complex Organizational Change
• Exceptional facilitation, executive communication, and stakeholder management skills.
• Experience working with project governance (PMO), agile/hybrid delivery models, and cross-functional teams

As the ideal candidate, you will also have:

• Strong preference for individuals who have been involved with large-scale ERP transformations, SAP S4/HANA an asset
• Change Management Designation, PROSCI preferred
• Background in training design and digital learning tools (e.g., WalkMe, Enable Now, Articulate).

An alternate combination of education and experience may be considered equivalent.

If you are interested in being considered for this opportunity, please apply online no later than 11:59pm on Apr 27, 2026.

Our people are the heart of what we do, why we do it, and are the key to our ongoing success. Since 1930, we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales, the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are WCB Safety Certified, and committed to improving the well-being of our customers, employees and communities across the province. For more information about the NSLC, please visit our website.

A diverse team equals success. When our team members bring their true selves to work, we celebrate. We know that diversity of thought, identity, culture, and background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying, please contact us at [email protected]

Internal Candidates, please log into SuccessFactors and apply via the internal careers site.