Primary Care Office Manager

Primary Care Office Manager
Hampton, NB

Join the visionary team at Hampton Medical Centre and play a pivotal role in launching and shaping a new family medicine collaborative care clinic.

Position Overview

Our team of six Family Medicine Specialists is offering a unique opportunity for a dedicated Office Manager to join our growing clinic on a full-time, permanent basis. This role is ideal for a professional who thrives in both hands-on and leadership responsibilities. The Office Manager will be instrumental in establishing and overseeing clinic operations within a patient-centered healthcare environment.

Key Responsibilities

The Office Manager will initially help with clinic launch followed by overseeing clinic operations, people leadership, financial administration, and day-to-day problem solving to ensure a smooth patient and provider experience.

Clinic Operations

• Oversee daily clinic operations to ensure efficient, and timely service.
• Primary contact for staff scheduling and payroll/benefits administration.
• Maintain and support EMR systems; provide basic IT/EMR user support and troubleshooting.
• Monitor workflows, remove barriers, and optimize resources to improve access and service quality.
• Coordinate facility cleaning/maintenance and liaise with landlords, vendors, and service providers.
• Manage procurement and inventory for medical/office supplies and equipment.
• Resolve operational patient concerns and escalate to physicians as appropriate.
• Support financial tracking and reporting (A/R, expenses, cost vs. revenue).
• Other duties as assigned.

People Leadership & HR

• Manage staffing schedules, vacation planning, and daily coverage adjustments.
• Coordinate payroll and timekeeping administration.
• Support recruitment, onboarding, and offboarding.
• Maintain orientation and training processes; identify ongoing learning needs.
• Facilitate staff meetings and promote a collaborative, patient-focused culture.
• Support conflict resolution.
• Maintain job descriptions and clinic policies.
• Conduct staff check-in's along with performance management and evaluations.

Quality, Compliance & Safety

• Identify and communicate operational risks, issues, and improvement opportunities to leadership.
• Promote continuous improvement and consistent clinic policies/processes.
• Ensure compliance with applicable regulatory requirements.
• Oversee quality reporting and internal performance metrics.
• Maintain and improve clinic safety protocols and practices.
• Opportunity for quality improvement research initiatives

Experience & Education

• Three to five (3-5) years of experience in office management or administrative leadership (healthcare preferred).
• Post-secondary education in business or health administration (or equivalent combination of education and experience).
• Demonstrated leadership experience with the ability to coach and mentor staff.
• Knowledge of the New Brunswick healthcare system is considered an asset.

Qualifications

• Strong computer proficiency, including EMR systems and MS Office.
• Excellent documentation skills and attention to detail.
• Strong communication and interpersonal skills.
• Proven problem-solving and conflict resolution abilities.
• Ability to foster open communication and teamwork.
• Compassionate, patient, and professional demeanor.
• Self-motivated with the ability to work independently and collaboratively.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High level of discretion and commitment to confidentiality.
• Proficiency in English is required; French is an asset.

Schedule

• This position requires on-site availability Monday through Friday from 8:00 a.m. to 4:00 p.m. (excluding evenings, weekends, and statutory holidays).
• The clinic is located at 386 William Bell Drive, Hampton, NB

Why Join Us?

Be part of an exciting new clinic launch and help shape a positive, patient-focused workplace. We offer:

• A professional, inclusive, and supportive team environment
• Competitive salary
• Flexible vacation (not pre-determined)
• Paid sick/personal days
• No evenings or weekends

If you are a motivated leader with a passion for continuous improvement and patient-centered care, we encourage you to apply and help shape the future of Hampton Medical Centre.

Anticipated Start Date: June 29, 2026

Applications will be reviewed on a rolling basis until the position is filled.

Application Deadline: Wednesday, April 29th 2026