Help Desk Technician

Drive growth. Fuel innovation. Shape the future of Nova Scotia.

Invest Nova Scotia empowers businesses of all sizes to leverage our province's natural advantages and deliver world-class solutions for Canada and global markets. Through our focus on three key areas of economic growth: start-up and venture capital, scale-up and export, and investment attraction, we're helping Nova Scotia become an economic success story. Together, we turn local potential into lasting prosperity.

As a provincial crown corporation reporting to the Department of Growth and Development, our team is as innovative and energetic as the clients we serve. We are a client and people-centric organization, and we care deeply about the work we do, guided by our values and our passion to help the companies we work with grow and succeed.

Job Opportunity: Help Desk Technician (Permanent)

Reporting to the Senior Manager, IT Services, the Help Desk Technician is the first point of contact for Invest Nova Scotia employees requesting IT services. While providing the highest degree of customer service, the Help Desk Technician tracks and responds to incoming incident and request tickets through the ticket tracking system, determines root causes, and plans resolutions to resolve or escalate tickets to meet Invest Nova Scotia's Service Level Commitment targets.

The Help Desk Technician provides technical support across various software applications, hardware, network and telecommunications systems and provides basic desktop support along with device imaging, deployment of hardware, and onboarding training. With a solid understanding of our technology devices and platforms, the Help Desk Technician effectively offers solutions and advice to employees.

What You'll Do

In this role, you will support day-to-day service desk operations while contributing to the reliability and performance of IT services across the organization and incubation facilities. You will manage service requests and incidents, maintain accurate ticketing and asset records, and assist with onboarding, audiovisual setup, and system monitoring. You'll work closely with IT team members, vendors, and subject-matter experts to troubleshoot issues, update documentation, and support continuous improvement initiatives. You will also contribute to system maintenance, disaster recovery activities, application support, and project work, helping ensure smooth and consistent delivery of IT services.

What We're Looking For

The successful candidate will hold a college diploma in Information Technology or Computer Science and have one (1) to three (3) years of experience working in a corporate service desk environment.

• Formal training in information technology and IT service management
• Experience with platform and network configurations, including Microsoft, PowerShell, Windows OS, iOS, Azure, Active Directory, Salesforce, Drupal, Windows Server 2016, Hyper?V, and cloud?based VMs and applications
• Advanced knowledge and skills with the Microsoft Office suite
• Familiarity with ITIL service management practices
• Strong troubleshooting and problem-solving skills, with the ability to identify root causes and resolve technical issues
• Ability to communicate clearly with both technical and non-technical users
• Strong customer service mindset with a focus on delivering a positive user experience
• Ability to manage competing priorities in a fast-paced environment
• High level of organization, attention to detail, and follow-through
• Ability to work both independently and collaboratively within a team

What We Offer

We offer a people-focused rewards package designed to support your wellbeing and work/life balance. Our defined benefit pension plan, robust Blue Cross health and dental coverage, and Employee and Family Assistance Program (EFAP) provide comprehensive support for you and your family. You'll also have access to professional development opportunities, mentorship, and the chance to work with innovative, emerging companies in Nova Scotia. All to help you build a fulfilling career while maintaining a balanced life.

Explore more : investnovascotia.ca

We Value Diversity

Invest Nova Scotia is committed to embracing diversity and fostering a workplace that reflects the communities we serve. We welcome applications from Black and African Nova Scotians, Indigenous Peoples, racialized individuals, members of the 2SLGBTQIA+ community, immigrants, veterans, persons living with disabilities, and women. If you identify as part of one of these groups, we encourage you to self-identify in your cover letter or resume.

If you require accommodation at any point during the hiring process, please let us know.

This role is based in Halifax, Nova Scotia.

Closing Date: Sunday, May 3, 2026

Competition #: 26-INS-01

Classification: This is a bargaining unit position with an Invest Nova Scotia 3 rate of pay: $45,388-$55,623 based on the March 31, 2024, collective agreement rates. Preference will be given to qualified Invest Nova Scotia NSGEU bargaining unit candidates.

Please send your resume and cover letter as a single PDF via e-mail to [email protected], including the competition number in the subject line. In your cover letter, be sure to explain how your experience and skills align with this role.

We thank all applicants for their interest. Only those selected for an interview will be contacted. Final candidates will undergo pre-employment screening as part of the hiring process.