Student Services Specialist
University of Fredericton
Fredericton, NB
Job Details:
Benefits:
Join our team: Student Services Specialist!
Do you enjoy advocating for people and helping them problem-solve?
Are you good at building and maintaining positive relationships with people?
Are you a strong multitasker with the ability to adapt well to new technologies?
If you responded 'yes' to these questions, we're interested in you!
The Student Services Specialist is a key player in creating an excellent and impactful student experience. Under the direction of the Student Services Manager, the Student Services Specialist will support the university's student base by acting as an advocate for the students' success in their chosen program of study. Using their knowledge of university policies and program curriculum, the Student Services Specialist will counsel students within a program of study and provide guidance in program and departmental procedures, policies, goals and objectives, and problem resolution.
Day-to-Day Responsibilities:
- Coordinate student schedules, course registrations, graduation, petitioning, withdrawals, documentation requests, and student orientation.
- Respond to student calls and e-mails courteously and professionally, using program-specific knowledge to help students reach their educational goals.
- Maintain and review records for accuracy on a student database (customer relationship management software), while adhering to accreditation standards.
- Assist with development of goals and objectives for the department to ensure student, faculty and administration needs are met.
- Develop, and sustain positive relationships across all departments to ensure an excellent student experience.
Key performance/success indicators:
- Students receive prompt, knowledgeable guidance and support throughout their programs of study, from enrolment through to graduation.
- Student records are kept complete and accurate, in keeping with accreditation standards.
- Student problems are defused by advocating for the student yet adhering to university policies, using diplomacy and tactfulness.
- Bachelors degree with a minimum one-year customer service experience OR any equivalent combination of experience and education.
- 1-2 years in a customer support environment.
- Experience in building and maintaining positive relationships with customers and other key stakeholders.
- Ability to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Ability to work independently and to self-direct daily activities.
- Skill in the use of personal computers and related software.
- Skill in written and verbal communication.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to adapt to new technology.
In addition to your base compensation, joining the UFred team means becoming part of a growing organization with a mission to provide quality and affordable education globally. UFred values its employees and supports them with opportunities for Wellness and Balance, as well as Professional Development.
Wellness and Balance:
UFred employees enjoy subsidized Health and Vision Care, an RRSP Match program, and a minimum of three weeks of vacation to start. All staff also receive additional paid time off between Christmas and New Year's. Flexible work arrangements and an Active Living Benefit support overall well-being.
Professional Development:
UFred supports ongoing learning and development through internal and external opportunities and resources to support your growth.
Hours of Work:
This is a full-time permanent position (35 hours per week) under regular business hours. The position is based in Fredericton, NB, with the option to work remotely from anywhere in New Brunswick and attend in-person meetings as required. The ideal candidate resides in New Brunswick or is willing to relocate.
Commitment to Diversity and Inclusion
The University of Fredericton is passionately committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We value diversity, equity, and inclusion and aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the organization. We encourage applications from all qualified candidates, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), and individuals from LGBTQ2SIA+ and other equity-seeking communities.
This position is currently vacant, and the job posting will remain open until May 13, 2026. We appreciate all applications received.
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