Client Service Officer

Job Description

What is the opportunity?

Act as the first point of contact for Global Transaction Banking clients, this position is responsible for providing exceptional client services with a strong emphasis on maintaining high quality standards. The role is responsible for delivering "best-in class" service & support by adapting a "Client First" approach to servicing clients when responding to client inquiries via all communication channels - incoming telephone and email inquiries. All responsibilities will be carried out in accordance with Code of Conduct and RBC Values. This role requires a demonstrated commitment to operational excellence, and ability to deliver against defined service level agreements (SLAs) while maintaining strong productivity metrics and driving continuous efficiency improvements.

What will you do?

• Ensures a consistently superior customer service experience, focusing on doing what is best for GTB clients and RBC - making it Simpler, Faster, Better
• Process new account openings and closures, new product set-ups and maintenance requests.
• Action requests and inquiries received from clients related to GTB products and services including but not limited to RBC Express, test cheques, payments etc.
• Provide support to Analysts/Associates/Relationship Managers on administrative functions and maintenance requests from clients and Relationship Managers.
• Identify service/operational inefficiencies that affect clients and propose recommendations for value added enhancements to appropriate operational groups.
• Consistently adapt to changing business environment, using sense of urgency to deliver high level quality of service within the established time frames.
• Takes full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
• Identify service/operational inefficiencies that affect clients and propose recommendations for value added enhancements to appropriate operational groups.
• Proactively escalates any issues/concerns as required and provide alternatives and/or solutions as appropriate.
• Develop thorough knowledge and understanding of GTB products, and systems/applications.
• Promote a spirit of teamwork that will provide high valued support to clients and Analysts/Associates/Relationship Managers.
• Manage individual service queue promptly, ensuring cases are actioned within SLA.
• Effectively communicates with clients, service partners and relationship managers on operational issues.

What you need to succeed?

Must have's

• High School/Bachelors Degree in Math, Accounting, Economics, Engineering or a related field.

• Attention to detail and adaptability

• Strong and demonstrated communication skills both verbal and written

• Strong aptitude for organizing and prioritizing

• Proficiency with windows applications

Nice-to-have's

• Familiarity or previous experience with the following: BESS, Sales Platform, DDA, SWIFT, BCRMS, Cash Management Products, Canada payment rules

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Adaptability, Client Centricity, Communication, Customer Interactions, Customer Support Operations, Detail-Oriented, Group Problem Solving, Listening Effectively, People Management, Problem Management, Teamwork, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-06

Application Deadline:

2026-04-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.