Senior End User Computing Analyst - Active Directory

Job Description

You'll focus on maintaining the stability, security, and efficiency of CNB's identity infrastructure, including Active Directory (AD) and related systems. Your role centers on platform operations—ensuring systems run smoothly and follow regulatory/security requirements.

Key Responsibilities

• Security Hardening: Implement and enforce AD security best practices (e.g., securing LDAP channels, disabling legacy protocols like NTLM, and managing privileged accounts).

• Migration/Upgrades: Proven experience with AD migrations (e.g., functional level upgrades, domain consolidations) or Windows Server upgrades.

• Monitor AD health: Oversee domain controllers, replication, and DNS integration to prevent outages.
• Execute production changes: Apply patches, promote domain controllers, and adjust configurations following strict change control processes—primarily scheduled during nights and weekends to minimize business impact.
• Troubleshoot platform issues: Resolve replication delays, authentication failures, or Group Policy conflicts using tools like Repadmin or DCdiag.
• Support IAM and teams: Provide runbooks, guidance, and hands-on help when IAM or other support teams encounter AD-related issues.
• Ensure compliance: Align AD operations with regulatory standards (e.g., CNB policies) and audit requirements.
• Automate routines: Use PowerShell or scripting to streamline tasks like log analysis or system checks.
• Collaborate cross-functionally: Work with cybersecurity, networking, and RBC teams to support business needs.
• Document processes: Maintain technical guides and share knowledge with the IPEM team.
• On-call duties: Participate in rotations, including nights/weekends, for urgent incidents.

Required Experience

• 5+ years in Active Directory operations (replication, domain controller management, Group Policy infrastructure).
• Hands-on experience with AD troubleshooting and monitoring tools.
• Scripting proficiency (PowerShell preferred) for automation.
• Familiarity with PAM, Zero Trust principles, and CIS benchmarks.

Skills & Mindset

• Adaptable: Shift priorities smoothly in a dynamic setting.
• Detail-oriented: Ensure accuracy in system configurations, compliance checks, and following processes and procedures.
• Collaborative: Build relationships across teams; communicate clearly.
• Proactive: Identify risks, propose solutions, and meet deadlines under pressure.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

Job Skills

Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Operational Delivery, Systems Software

Additional Job Details

Address:

745 THURLOW ST:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-01

Application Deadline:

2026-04-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.