Manager, Digital Operations

Req Id: 428955

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You'll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada's most-loved entertainment.

At Bell Media, you'll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

The Digital Operations Manager plays a key role in advancing the efficiency, quality, and scalability of Bell Media's digital monetization operations. The role centers on assessing advertising sales workflows, identifying operational gaps, and driving improvements that strengthen the buying and delivery experience for advertisers across our digital platforms.

• Evaluate lead?to?cash workflows, platform integrations, and ad products to uncover high?impact optimization opportunities.
• Lead cross-functional initiatives to design and implement process, platform and product enhancements including automation to remove friction and scale delivery.
• Drive adoption of refined business practices through clear communication, enablement and training.
• Establish and maintain process documentation, workflow diagrams, and best?practice guidelines that enable consistency and alignment across teams.
• Deliver concise KPI?based operational insights with recommended actions and owners.
• Identify emerging tools/trends and recommend improvements to enhance monetization.

• 5+ years in Ad Operations, Business Operations, Business Analysis, Project Management or Process Management within digital media.
• University degree or equivalent in business, technology, marketing or related field.
• Solid understanding of digital ad technology (e.g. Ad Servers, DMPs, DSPs, OMSs, SSPs), platforms, and industry trends.
• Strong knowledge of digital campaign KPIs and measurement methodologies (e.g. viewability).
• Experience with web debugging tools (e.g., Charles Proxy, Chrome Dev Tools), JIRA, and Confluence.
• Proficient in Microsoft Office (Word, PowerPoint, Visio, Excel).
• Self?driven, curious, and proactive.
• Able to manage multiple priorities in a fast?paced, results?driven environment.
• Strong organizational skills and attention to detail.
• Comfortable working independently and collaboratively.
• Exceptional written and verbal communication skills.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 04/10/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.