Customer Solutions Project Manager

Build Your Career with a National Organization Where Your Expertise Makes an Impact:

Source Atlantic, the Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Customer Solutions Project Manager based out of our Saint John, NB location.

As a Customer Solutions Project Manager, you will lead the implementation of supply chain solutions for end-user customers. This role involves close collaboration with both external clients and internal stakeholders, including Sales, Supply Chain Operations, and Finance. You will act as a leader who champions initiatives, influences decisions, and effectively negotiates to drive successful outcomes. The ideal candidate is highly detail-oriented, demonstrates strong business acumen, and has a natural passion for delivering exceptional customer service.

RESPONSIBILITIES:

• Project Planning & Execution
  • Lead projects from initiation through close-out, including scope definition, scheduling, resourcing, cost tracking, and risk management.
  • Develop and manage project plans, timelines, milestones, and deliverables.
• Customer & Stakeholder Management
  • Communicate project status, risks, changes, and milestones clearly and proactively.
  • Manage customer expectations while maintaining Source Atlantic's standards for quality, safety, and profitability.
  • Escalate issues appropriately and drive timely resolution.
• Financial & Scope Management
  • Track and manage project budgets, forecasts, and actuals.
  • Identify and manage scope changes, including documenting change requests and coordinating approvals.
• Risk, Quality & Safety
  • Identify project risks and implement mitigation strategies.
  • Ensure all work complies with Source Atlantic safety policies, customer site requirements, and regulatory standards.
  • Maintain focus on quality assurance and proper documentation.
  • Lead or participate in post-project reviews to capture lessons learned.
• Tools, Process & Continuous Improvement
  • Use and maintain project management tools (e.g., schedules, trackers, ERP/CRM systems).
  • Follow and contribute to standardized project management processes, SOPs, and templates.
  • Identify opportunities to improve project delivery, communication, and efficiency.
  • Support continuous improvement initiatives across the Solutions team.

QUALIFICATIONS

• Minimum of 2 years of Project Management experience is required
• Post-secondary education in Business, Commerce, or a related field, and/or an equivalent relevant experience
• Project Management Professional (PMP) designation would be preferred
• Experience with Lean Six Sigma or other process improvement methodologies is an asset
• Advanced proficiency in Microsoft Excel is an asset
• Experience with CribMaster software is an asset
• Demonstrated leadership capabilities with the ability to motivate and guide teams
• Results-oriented with a proven ability to meet or exceed objectives
• Strong interpersonal, communication, and organizational skills
• Flexible and able to travel as required to support business needs

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A flexible health, drug, and dental plan tailored to your well-being.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.

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