Compliance Manager, Regulatory Complaints & Investigations (12 Month Contract)

Job Description

WHAT IS THE OPPORTUNITY?

As a Compliance Manger, you will be a member of the Regulatory Complaint, Investigation & Inquiries (RCII) team that supports Royal Mutual Funds Inc. (RMFI), RBC Dominion Securities (RBC DS) and other RBC registered firms. You will primarily be responsible for complaint management and investigation related to RMFI regulatory complaints.

WHAT WILL YOU DO?

• Investigate regulatory complaints related to failure to follow laws and regulations applicable to Royal Mutual Funds (Canada) Inc. and other RBC registered firms. This includes reviewing and analyzing documentation and evidence to identify non-compliance.

• Gather and evaluate documents, statement of events, and other relevant evidence for investigation.

• Analyze the regulatory requirements, policies and procedures to identify non-compliance.

• Document investigative analysis and findings clearly and concisely, including writing substantive response letters and reporting through the CIRO Complaints and Settlement Reporting System (ComSet)

• Work with Compliance, the branch compliance officers and other internal teams to understand and response to the regulatory complaints and aid in the resolution of complaints.

• Effectively communicate findings, root cause of complaint matters and escalated issues to supervisor and other senior management.

• Track and manage ongoing investigations, ensuring timely resolution and proper documentation.

• Based on findings, make recommendations to prevent future complaints and ensure compliance with applicable laws and regulations.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• University degree

• Experience working in regulatory environment and/or knowledge of concepts relevant for regulatory complaints management

• Excellent written and oral communication skills

• Motivated and can work independently within a team

• Strong organizational abilities

• Ability to deal with new or unfamiliar situations

• Excellent interpersonal skills

• Ability to collaborate and build relationships within RCII, Compliance and business partners

• Proven ability to prioritize and multi-task in a demanding environment

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

• Canadian Securities Course or the IFIC Canadian Investment Funds Course

• Branch Compliance Officers Course

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Job Skills

Audits Compliance, Critical Thinking, Data Gathering Analysis, Decision Making, Detail-Oriented, Financial Regulation, Industry Knowledge, Product Services, Risk Management, Strategic Thinking

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-04-01

Application Deadline:

2026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.