NL Air Ambulance Operations Manager

In October 2024, PAL Aerospace, Air Borealis and their partner Medavie Health NL were selected as the parties to design, manage and operate integrated ambulance services for the Province of Newfoundland and Labrador.

Headquartered in Atlantic Canada with a global presence in over 60 countries and a dedication to excellence for over 50 years, the PAL Aerospace team thrives at the forefront of aviation technology and expert crew skills. On the PAL Aerospace team, you're working alongside a tight-knit group of talented professionals.

When minutes can mean the difference between life and death, there is no substitute for an Air Ambulance.
PAL Aerospace is proud to provide Air Ambulance services to our communities in Newfoundland and Labrador. Operating the King Air 350 PAL offers end-to-end solutions including selection and assignment of aircrews, maintenance, creating standard operating procedures, and ensuring aircraft and pilots are always available as needed.

To support these critical missions, PAL Aerospace is seeking a NL Air Ambulance Operations Manager to join our team in St. John's, NL.

Reporting to the Director of Air Ambulance in this role you will:

• Support the Director of Air Ambulance Services in operational leadership for NL Air Ambulance operations
• Ensure maximum safety measures followed within operations
• Develop and maintain daily operational schedule
• Ensure quality service and management of resources
• Assist in the implementation of processes and practices (i.e. Standing Orders, SOPs, etc.)
• Support the NL Air Ambulance operations which may include flying as Captain and/or Training Manager, mentoring pilots, day-to-day management of operations
• Represent Air Ambulance Services in operational meetings as required
• Ensure operations are executed in alignment with defined company policies and procedures
• Liaison with NL Air Ambulance stakeholders including client relations
• Collaborate with the Chief Pilot with regards to Aircrew standards, training requirements, and Simulator Training plans
• Support the business development team to pursue growth and business development opportunities for Air Ambulance services
• Identify any areas of non-compliance with a corrective action plan
• Support the Director of Air Ambulance services in annual budgets and departmental financial analysis for Air Ambulance services
• Support the recruitment of the Air Ambulance team
• Other duties as assigned

Qualifications:

• Minimum of 2000 hours total time
• 1000 hours of PIC time
• Valid ATPL
• Instrument Rating
• Multi-Engine Rating
• Experience in a leadership or supervisory role
• International knowledge of Regulations & Policies
• Must be proficient in Microsoft Office suite of products

What we offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Pension Plan with Employer Matching
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Applications will be accepted until April 21, 2026 at 23:59 NL.

PAL Aerospace is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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