Warranty Clerk
Steele Auto Group - 85 Jobs
Halifax, NS
Job Details:
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.
Steele Ford is seeking a Warranty Clerk to join our team!
As the Warranty Clerk at Steele Ford, you will be responsible for supporting the service department with administration relating to internal work orders and warranty claims. Working closely with our service team, you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand.
Hourly Wage Range: $20.20 - $22.50 per hour
Responsibilities will include but are not limited to:
• Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
• Verifies all claims are accurately entered in repair orders by Service Advisors.
• Prepares claims for submission, including proper authorization codes
• Determines and corrects rejected claims for resubmission
• Follows up every ten days and reclaims when necessary any claims over thirty days old
• Matches and balances manufacturers' credit memos to file outstanding claims
• Files all paid repair orders and related documents after processing each credit memo
• Reports any problems or out-of-line conditions to the Service Manager
• Reconciles and maintains warranty schedule
• Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
• Obtains authorization on major or unusual repairs before submitting to the factory
• Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
• Corrects and resubmits all claims rejected by the factory due to error, etc.
• Processing all warranty claims and internal repair orders in a timely manner
• Supporting administrative processes with the service department
• Monitor all customer inquiries and requests on warranty issues
• Maintain consistent and up-to-date knowledge of vehicle parts and components
• Arranging invoices, scheduling appointments, and assisting in filing
• Assisting Service Department and Service Manager when needed
• Answering phones, emails, and any channels that customer uses to reach out to the dealership
• Coordinating special order parts requirements
• Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
• Dispatch work orders to alleviate the workload on service advisors
• Act as an internal service advisor to follow up on used vehicle recon and warranty work
Requirements:
- Previous experience in automotive service is considered an asset but not required
- 1-2 years experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Computer proficiency
Why You will Love Working with Steele Auto Group:
At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.
We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:
- 100% Matched Retirement Savings Plan – Because your future matters!
- Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
- Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
- Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
- Work Boot Reimbursement – Reimbursement immediately, no waiting required!
- Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!
While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.
Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.
Apply now and start driving your career forward with a team that has your back!
Learn more about us at www.steeleauto.com
We cannot wait to meet YOU!
How to Apply, it is as easy as 1, 2, 3:
- Click the link to apply, Steele Auto Group Careers
- Sign in (top right corner) and create your profile,
- Upload your resume
In 2 minutes, the Steele Auto Group career world is right at your fingertips!
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