IT Specialist
Vienneau Insurance Ltd / Assurance Vienneau Ltée - 2 Jobs
Shediac, NB
Posted yesterday
Job Details:
In-person
$55,000 - $62,000 / year
Full-time
Experienced
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Group RRSP
Employee Assistance Program
Wellness Programs
This role supports the day‑to‑day reliability and improvement of our technology tools. It combines basic IT support with growing responsibility for maintaining business systems, improving workflows, and helping teams work more efficiently.
The position is ideal for someone early in their career who is curious, practical, and motivated to find better ways of doing things.
Stable systems with minimal downtime affecting staff productivity.
Faster resolution of everyday technology issues.
Demonstrated improvements that reduce administrative workload.
Smooth implementation of system updates or enhancements.
Positive feedback from team members on technology support.
Responsibilities
- Provide timely desktop and user support for hardware, software, and access issues.
- Help maintain and improve core systems such as CRM and phone platforms.
- Troubleshoot software conflicts, updates, and performance problems that impact productivity.
- Identify opportunities to simplify processes and reduce manual work through better system use.
- Assist with testing, setup, and rollout of new tools or system changes.
- Maintain basic documentation on system settings, changes, and common fixes.
- Work with external IT partners when higher‑level infrastructure support is required.
- Support adoption of new technology, including practical uses of AI‑enabled tools.
Qualifications
- 1-3 years of related experience in IT support, help desk support, desktop systems support, or technical operations.
- Comfortable troubleshooting desktop environments and common business applications.
- Exposure to configurable business systems (CRM, ERP, or similar) is an asset.
- Interest in workflow improvement, automation, or practical uses of AI tools.
- Strong problem‑solving skills and willingness to learn.
- Clear communicator who works well in a team environment.
Work With Us
- The "Worry Pas Spirit" I have a positive, "glass-half-full" attitude and love making someone's day easier.
- I'm big on serving up superior customer service - in person, over the phone, or digitally - and believe in treating people the way I would want to be treated.
- This said, I can "shake off" the occasional techinical difficulty, and not let it ruin my day.
- Monday to Friday
- 8:30 - 5pm (Approx)
- Full time hours | Paid Weekly!
- Health & Dental Insurance
- Group RRSP (matching up to 4%)
- Paid Time Off , starting at 3 weeks!
- Paid Sick days, appointment times
- On-Site Parking
Company Website:
http://www.govienneau.com
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