Specialist, Client Experience and Administration

The individual is responsible for optimizing Group Benefits Administration operations by ensuring the efficiency, quality, and consistency of processes, while maintaining up‑to‑date operational documentation.

This role is accountable for the ongoing training of teams, quality control activities, and the completion of audits to support the achievement of service standards. The incumbent also acts as a subject matter expert (SME) for complex cases, supports internal teams, and collaborates with external partners.

The position includes data analysis to inform operational decision‑making, active participation in continuous improvement initiatives, as well as the management of advanced administrative tasks and compliance follow‑ups. This key role contributes to overall performance, the quality of the client experience, and the evolution of internal practices.

• Strong communication skills, both written and verbal, in English and French
• Bachelor's degree in Administration, Management, Financial Services, or a related field
• Minimum of 3 to 5 years of experience in group insurance, administration, or an operational customer service role
• Strong skills in file analysis, contract interpretation, problem-solving, and customer service
• Ability to build positive relationships with a variety of internal and external stakeholders
• Proficiency with computer tools and industry-related systems
• Ability to work effectively in a team environment and demonstrate leadership skills

If this challenge matches your career aspirations and you want to play a key role in the exciting development of our company, please apply by April 5, 2026.

Be part of a dynamic team that values leadership, collaboration, trust, and commitment. Enjoy training and development opportunities, a competitive salary, bonuses, a robust pension plan, and more. Our vibrant downtown Moncton location offers a dynamic work environment, a gym in the building, and one paid day for volunteer work each year.