Senior System Analyst

Service New Brunswick
Senior System Analyst
Permanent, Full-Time
Pay Band 5
Open Competition
Flexible Work Location within New Brunswick

Service New Brunswick is seeking an individual to join our Health Services Division as Senior System Analyst.
Working at Service New Brunswick is more than just a job - it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.
Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer
At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

Reporting to the Clinical Engineering Program Manager, you will be responsible to support, maintain and continuously improve the province's use and adoption of its Computerized Maintenance Management System (CMMS). This software provides means for Clinical Engineering staff to modify, access and store all information pertaining to the province's medical equipment in a single provincial database. It also provides essential risk-based prioritization of upcoming scheduled preventive maintenance.

You will work as part of a team that supports and advances patient care by applying engineering and managerial skills to healthcare technology throughout the technology lifecycle. Clinical Engineering Program Management is a service that contributes to safe, effective, and fiscally responsible healthcare.

Responsibilities will include but are not limited to:

• Administration of the CMMS and associated solutions (Database, Web Request Portal, etc.)
• Monitoring of CMMS performance, security, and adoption metrics
• Supporting CMMS users through investigation and problem solving
• Analyzing business needs, identifying any solution gaps and preparing/proposing options
• Responding to stakeholders' inquiries about system behaviours, investigating reported issues with CMMS provider, and communicating system issues to stakeholders
• Maintaining solution architecture for the CMMS
• Working closely with the CMMS Committee to effectively prioritize and schedule activities
• Performing and coordinating testing activities with CMMS provider and super-users
• Supporting the implementation of technical solutions into production (e.g. minor/major CMMS releases and integrations to other technology solutions)
• Communicating changes with stakeholders following approved upgrade/release process
• Providing and coordinating formal and informal in-service education to CMMS users
• Developing CMMS procedures and policies that guide and support the provincial Clinical Engineering operations
• Performing routine quality assurance checks to ensure adherence with policies and procedures for consistency of the quality of services
• Liaising with a variety of stakeholders, including SNB technical staff, clients, medical equipment vendors, third party support providers, and technical subject matter experts

ESSENTIAL QUALIFICATIONS:

• A university degree in Computer Science (or related discipline) and a minimum of five (5) years of related experience. OR
• A two (2) year College Diploma in Information Technology (or Clinical Engineering related discipline such as Electronics Engineering Technology) and a minimum of seven (7) years progressive CE or IT related experience.
• Written and spoken competence in English and French is required.

Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

OPERATIONAL REQUIREMENTS:

• On occasion, travel throughout the province or outside the province may be required; you must posess a valid driver's license and a valid passport.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Computerized Maintenance Management System (CMMS)
• Working in a hospital environment
• Data integration and transformation
• Working in an Agile environment
• SQL Server Queries, SOA, SOAP protocol, RESTful API and WCF programming
• Building reports and data visualizations in Microsoft Power BI
• Cloud based integration technologies

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Results Orientation
• Teamwork and Cooperation
• Information Seeking

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Specialized Subject Matter Expertise and Knowledge
• Written Communication
• Planning and Organizing
• Consulting

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $ 66,924 - $ 93,470 annually - Pay Band 5 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here, by March 30, 2026 indicating competition number R85-2025/26-923. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected]. This competition may be used to fill future vacancies at the same level.

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.