Communication Operator I - 911 Communications Centre

The position involves coordinating urgent calls and dispatching assistance in real time. If you thrive in a fast-paced environment and are passionate about making a difference this career is for you! The successful candidate will report to the Manager of Dispatch Services and will dispatch calls and enter calls into a computer-based system according to specific directions and guidelines. The successful candidate will work independently and exercise tact, judgement, and discretion. The ability to work in a stressful environment and prioritize multiple tasks is required.

Qualifications Required:

• Minimum High School Diploma, supplemented by coursework in business and social sciences, along with one (1) year of relevant experience.
• Equivalent combinations of education and experience will be considered.
• Ability to communicate in both official languages (English and French) at minimum of the intermediate plus level is required.
• Must be able to pass a security clearance, psychological assessment and hearing test.
• Successful completion of CritiCall pre-employment testing.
• Be physically and mentally prepared to work 12-hour rotating shifts. Including days, nights, weekends and holidays.

What You'll Do:

• Receive and respond to emergency and non-emergency calls via phone and radio. Enter and update all calls accurately in our computer-aided dispatch (CAD) system.
• Enters, retrieves, updates and queries accurate and timely data within CAD, CPIC or PORS systems.
• Efficiently dispatch emergency vehicles in accordance with established protocols, ensuring prompt response times.
• Monitor, oversee and respond to alarm calls and take the appropriate action where required.
• Provide accurate information to the public while maintaining a calm and professional demeanor.
• Prepare detailed reports and summaries for departmental review as required.
• Work closely with fellow dispatchers, emergency personnel and public agencies to foster a cohesive team environment.

What You'll Bring:

• Strong verbal and written communication abilities, with proficiency in both official languages English and French (Intermediate level or higher).
• Proficient with computer systems and software, including Windows. Previous experience with CAD or dispatch applications is considered an asset.
• Keyboarding speed of 50+ wpm is essential.
• Ability to multitask under constant pressure and in a high stress environment.
• Familiarity with the geography of Fredericton, Oromocto and surrounding area is advantageous.
• Demonstrated capability to make quick, logical decisions in high pressure situations.
• Demonstrate ability and dexterity in handling call taking and dispatching functions using computer-aided dispatch, multi-line telephone and radio communications.
• Ability to work in a team environment having a personal commitment to the teamwork concept. Maintaining a flexible attitude, contributing positively to the operation and have good interpersonal skills.

Perks:

• Competitive Salary: $2,794.77 – $3,054.06 biweekly (CUPE Local 1709)
• Biweekly benefit spending allowance of $268.03.
• Health, Dental, Insurance Benefits, and Pension Plan
• Engaging work that makes a difference in our community.

Apply Now!

Please submit your application on or before March 30, 2026, at 4:30 p.m. AST.

The City of Fredericton is an equal opportunity employer.

Only those applicants selected for further consideration will be contacted.

Internal CUPE Local 1709 or Internal/External