Senior Software Architect II - ServiceNow Platform Architect

Req Id: 427968

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

As a ServiceNow Platform Architect / System Administrator, you will serve as the technical authority and platform owner for Bell's ServiceNow environment. Your primary focus will be the stability, reliability, security, and evolution of the ServiceNow platform, supporting enterprise IT service management and business workflows at scale.

• Own and evolve the ServiceNow platform architecture, ensuring high availability, performance, scalability, and security.
• Act as the senior system administrator for ServiceNow, overseeing configuration, upgrades, patching, and environment management.
• Define and enforce platform standards, architectural patterns, and governance.
• Design, review, and approve complex ServiceNow solutions across ITSM, ITOM, CMDB, and custom applications.
• Manage and support integrations using REST, SOAP, MID Servers, and enterprise tooling.
• Ensure platform alignment with Bell's enterprise architecture, security, and compliance requirements.
• Support the controlled adoption of AI-assisted ServiceNow capabilities (e.g., Now Assist) where they add operational value.
• Partner with delivery teams to translate business requirements into robust, supportable technical solutions.
• Participate in an on-call support rotation, providing escalation support for critical ServiceNow incidents and platform issues.
• Mentor and guide developers, administrators, and architects on ServiceNow best practices.
• Proactively identify platform risks, technical debt, and capacity concerns, and lead remediation initiatives.

• Advanced expertise in ServiceNow system administration and platform architecture.
• Strong experience with ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Proven ability to manage upgrades, releases, and platform lifecycle activities.
• Hands-on experience with integrations and enterprise connectivity (REST, SOAP, MID Server).
• Solid understanding of DevSecOps, automation, testing, and release management.
• Familiarity with Now Assist and AI-assisted ServiceNow features is an asset.
• Strong knowledge of enterprise platforms, cloud computing, and security principles.

• University degree in Computer Science, Engineering, or equivalent experience.
• 8+ years of experience in software engineering, platform administration, or architecture.
• 5+ years of hands-on ServiceNow system administration and architecture experience.
• Experience supporting 24/7 or mission-critical enterprise platforms.
• ServiceNow certifications (CSA, CIS, CAD, CTA) are strong assets.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 04/02/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.