Team Leader, Case Management Services (6 month contract)

Position Type:
Casual - Occasionnel

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We're looking for a Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists. The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members.

What else is in it for you?

• A stimulating and flexible working environment.
• A diverse team of colleagues with multiple fields of expertise.
• An organization where we encourage personal learning and growth.
• A focus on work-life balance and well-being, including health support tools, and discounts on your fitness membership.
• If getting involved in charitable causes is something, you're passionate about, we support and offer plenty of opportunities to give back.
• We are a not-for-profit organization, and our shareholders are the communities in which we operate.13% of our net income goes back into our communities through the Medavie Health Foundation and our Building Healthy Communities program.

Key Responsibilities:

• Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests.
• Communicate with different stakeholders in order to effectively manage relationships.
• Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes.
• Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.
• Build a stable team through recruiting qualified talent, training employees and providing guidance in career development.
• Contribute to the organization's effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

Qualifications:

• Education: Post-secondary education in business, medical or rehabilitation management.
• Work Experience: Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance.
• Other Qualifications: Insurance designation (LOMA or other) will be considered an asset.
• Language Skills: Bilingualism in English and French is an asset, but not a requirement.

Pay Range : $ 88,158-$ 110,197 (CAD)

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: [email protected] .