System Administrator

Position Type:
Permanent
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Closing date:
2026-03-17
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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Reporting to the Team Lead, the System Administrator is responsible to provide technical support to the EHS Medical Communications Centre staff; system administration for the primary and backup CAD, e-PCR and related IT equipments; and IT support to staff at all EMC sites throughout the province which includes system administration of EMC applications and Windows servers.

The incumbent is in daily contact with EMC and communication centre staff, and must have a strong customer service ethic and a professional manner at all times. The System Administrator will also be expected to conduct him/herself in a safe manner. The System Administrator will have the responsibility for the reliability and performance of the Communication Centre, EMC servers and PCs, plus related equipment. This shall include: installation of hardware and software upgrades; security and backup processes; automating tasks; offering tips on productivity; and enabling staff

to utilize computers at a level which gains leverage for the entire organization. After-hours on-call technical support is a requirement.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

This role requires on-site work at our Dartmouth, NS office.

The position entails but is not limited to the following:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, business applications, servers, and IT infrastructures
• Perform upgrades and installation of IT server hardware, server software, manage virtualized environments and related backend business applications.
• Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades.
• Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
• Work with other IT teams to support the technology needs of the staff members in the organization.
• Configure and deploy business applications to end -users.
• Participate in IT Support after hours on-call rotation.
• Provide In-House maintenance for applications and/or liaise with the software vendor to ensure that upgrades and enhancements are applied and tested.
• Create, update, and maintain proper support documentation on various systems, issues, and solutions.
• Participate as a team member in projects under the guidance of designated project manager.
• Performs other such similar, comparable or related duties as may be required or assigned.

Qualifications and Requirements:

• Post-secondary education in Computer Sciences or Information technology or equivalent experience.
• 5 years' experience in the IT industry with a minimum of 5 years' experience in Systems Administration Windows operating systems.
• Certification Qualification MCSE. A+ Certification (or equivalent that must be on the job training experience).
• Working knowledge of SQL Database management, virtualization, VMWare, or equivalent experience with scripting and automation tools Additional requirements are strongly considered as an advantage.
• Familiarity with Healthcare Technology Systems, Computer Aided Dispatch, Electronic Patient Care Reporting Systems, etc.
• Familiarity with Windows Cluster Service (WSFC)
• Familiarity on VOIP Telephony systems and applications
• Knowledge of incident tracking applications such as Cherwell, is considered an asset or similar IT Service Desks Tools/Application (Zendesk, ServiceNow, Jira, etc.).
• The ability to organize and manage distributed servers, understanding of VM wares, Server Clusters and High Availability
• Configuring out backup and recovery functions and always monitoring the performance of servers.
• Ability to manage virtual machines, configure, backup and restore
• An understanding of MS Office Admin, TCP/IP networking, Internet LAN/WAN, cloud-based systems, and firewall technologies.
• Knowledge of Azure Cloud Technology and operation
• Familiarity with database system administration including Microsoft SQL server.
• Strong interpersonal and communication skills.
• Strong End-User Support skills capable of explaining simple procedures in writing or verbally.
• Ability to prioritize a wide range of workloads with critical deadlines.

Knowledge and Skills:

• Demonstrated ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise.
• Develop knowledge of and applies project management methodologies where appropriate
• Has strong inter-personal and communication skills; is capable of explaining simple procedures in writing or verbally, has good phone skills.
• Is familiar with Windows commands/utilities at an administrator level; can edit files, find users' home directories, navigate through the file system.
• Methodical and orderly, with attention to detail required in managing complex changes.
• Self-organizing, able to define tasks, establish priorities, and implement according to plan.
• Able to assume responsibility and work autonomously in a professional manner.
• Effective oral and written communications.
• Possesses interpersonal skills in dealing with people and working in teams.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Physical Requirements:

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and/or carrying objects, e.g. may occasionally be required to move computer equipment (servers, monitors, and desktops). Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. Employee will be reading data or inputting data, report writing, operating a computer, calculator, and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to low to moderate noise levels. Requirement for occasional travel in and out of the province.

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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.