Pension Administrator

Pension Administrator
Halifax, NS
Reference # HL-HRP-9279

We are working on an exciting minimum 18-month contract opportunity with our client, Halifax Regional Municipality Pension Plan (HRM Pension Plan), in Halifax. The Halifax Regional Municipality Pension Plan Office is a small, busy, and growing office dedicated to the effective operation of a $3.3 billion+ pension fund serving approximately 15,000 plan members. The Pension Plan is a defined benefit pension plan with an optional defined contribution component. Reporting to the management team of Plan Member Services, the Pension Administrator will work with the member services team to provide high quality pension administration services.

The primary responsibility of the Pension Administrator will be the accurate and timely processing of member retirement, termination and death statements, as well as benefit payments. The Pension Administrator will also be responsible for corresponding and meeting with plan members and beneficiaries to explain pension entitlements and complete forms.

The ideal candidate will have experience in pension administration and a strong interest in working directly with plan members in a professional, highly regulated environment. You are self-motivated, with strong organizational skills and exceptional attention to detail. As part of a 23-person office, you will work efficiently and effectively in a collaborative team environment with minimal supervision and support colleagues as needed. This position requires confidentiality, above-average communication skills, and the ability to work with many stakeholders, including Pension Office staff, members of the Pension Committee, service providers, plan members, and participating employers. Honesty, integrity, and the ability to maintain strict confidentiality are key requirements.

This position is full-time in the Halifax office.

Responsibilities include:

• Process calculations, correspondence and database updates for terminations, retirements and death events
• Process benefit payments and adjustments to pensions
• Ensure service standards are met on all termination, retirement and death benefit transactions
• Maintain/create pension administration spreadsheets
• Provide excellent customer service by responding to plan member requests and questions in a satisfactory and timely manner
• Communicate and meet with plan members, former members and beneficiaries regarding benefit entitlements and processes
• Document member calls to provide necessary and detailed information for internal audit purposes and member satisfaction surveys
• Communicate with the pension plan's participating employers and external suppliers (third-party pension administrator and custodian)
• Assist with front-desk administrative duties when needed
• Maintain current knowledge of pension administration including its applicable legislative environment
• Ensure the effective flow of documentation for pension-related events
• Perform other projects as assigned

The ideal candidate will have:

• A degree or diploma in Mathematics or Business Administration/Commerce; an equivalent combination of education and experience may also be considered
• Experience in a defined benefit pension administration environment or a banking environment
• Excellent mathematical skills
• Understanding of industry standard pension administration procedures, processes and terminology would be an asset but not required
• Strong customer service skills, positive attitude and good listening skills
• Ability to simplify complicated topics for plan members and employers
• Excellent time management skills; able to meet or exceed service standards
• Strong organizational skills with attention to detail
• Demonstrated problem solving and analytical thinking
• Ability to work both independently and in a team environment
• Excellent communication skills, both oral and written, to deal effectively with all stakeholders
• Proficiency and expertise in use of current computer technology and related software (Outlook, Microsoft Office Tools, and SAP would be an asset)

We are looking for someone who values providing exceptional client service, has excellent communication skills and who is able to deal effectively and professionally with all stakeholders. This is an excellent opportunity for an administrative professional who has experience or is looking to gain experience in pension administration. If this sounds like you, apply now!

To express interest in this opportunity please apply directly online at: meridiarecruitment.ca

For more information about this exciting opportunity please contact Heather Labucki, Partner, or Stephanie Edwards, Recruitment Specialist, at [email protected]. If you require accommodation to participate in the recruitment process, please let Stephanie Edwards know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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