Keyholder
Atlantic Cannabis - 3 Jobs
St. John's, NL
Job Details:
Benefits:
ACL is a locally owned and operated company with both a state-of-the-art production facility, and a growing network of retail locations. Those retail centres are called Atlantic Cannabis. And you'll find them nestled around lots of beautiful places on the island portion of NL.
Everything we do at ACL is grounded in our core values: Quality, Community, and Fun!
If you're ready to bring your energy, ideas, and passion to a fast-paced, growing industry, we'd love to welcome you to the team!
This posting is for our Galway location.
Keyholders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're looking for a Keyholder to become a local cannabis expert and develop long lasting relationships with our customers by providing an exceptional customer experience.
- Being a Brand Ambassador for ACL.
- Helping customers select cannabis, accessories, and apparel by identifying their needs and wants through helpful questions and conversation.
- Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
- Educating and conversing with customers by maintaining a comprehensive knowledge of in-store products and keeping informed on industry-wise news.
- Ensuring all opening and closing procedures are followed and that the building is properly armed and disarmed.
- Ensuring all store daily logs are filled out accurately and timely.
- Assisting with product shipment, transfers, and recording.
- Ensuring inventory is accurate and ensuring controls are in place for loss prevention.
- Participating in staff education, merchandising and promotional activities.
- Maintain cleanliness of storefront, including ensuring the cabinets and display cases look professional.
- Complying with all ACL policies and procedures, current and future.
- Handling transactions with 100% accuracy.
- Troubleshooting customer concerns and sharing solutions to issues with management.
The above is not an exhaustive list of duties and responsibilities. The Keyholder agrees to learn/perform all reasonably assigned duties, as per their Store Manager or Retail District Managers instruction, to the best of their ability.
- Ability to work evenings and weekends.
- Exeptional customer service skills.
- Ability to converse with a multitude of different personaility types in a friendly and helpful manner.
- Ability to navigate difficult situations/customers and ensure all interactions are a positve experience for the customer.
- An aptitude for learning about our products and industry, and a desire to share your knowledge with our customers.
- An outstanding attention to detail.
- Ability to work in a fast-paced environment and multi-task.
- Minimum of 2 years experience in retail/customer service role.
- Minimum High School Diploma or equivalent.
- Must have reliable transportation.
- Be able to complete a Criminal Record Check.
- Must be 19 years of age or older.
- Experience in a supervisory/management role an asset.
- Experience working in a cannabis retail environment and/or with controlled substances is considered an asset.
At Atlantic Cannabis, we're proud to offer more than just a job - we provide a supportive and rewarding workplace where our team can grow and thrive. Here's what you can expect as part of our team:
💼 Competitive Wages - We value your skills and experience, and we show it with fair, competitive compensation.
🎯 Incentive Programs - Your hard work doesn't go unnoticed. We offer performance-based incentives to reward excellence.
📈 Career Growth - We prioritize internal growth and development, giving you the opportunity to build a long-term career with us.
💪 Gym Access - Stay active and energized with access to our in-facility gym, available Monday to Friday from 7AM to 5PM.
🩺 Comprehensive Medical Plan - All employees are eligible to enroll in our health benefits program for peace of mind and well-being.
🚗 Free Staff Parking - At our Water Street location, we take care of your parking so you can focus on what matters most.
We're proud to be an equal opportunity employer that celebrates diversity and fosters a safe, respectful, and inclusive workplace. Our employees are ambassadors of our values-quality, community, and fun-both inside and outside of work.
Please note: This opportunity is open only to candidates legally entitled to work in Canada. We thank all applicants for their interest; only those selected for an interview will be contacted.
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