Security Site Supervisor - London Public Library (Central Branch)

Site Description:

London Public Library – Central Branch is a busy public facility serving a diverse community. Security personnel provide a visible presence, assist with patron interactions, and respond to incidents to maintain a safe and welcoming environment. The role requires strong interpersonal skills and the ability to manage public-facing situations professionally.

Position: Full-Time Site Supervisor

Site: London Public Library – Central Branch

Site Address: 215 Dundas Street, London, ON N6A 6H9

Hours: Monday - Friday (09:00 - 17:00 hours)

Pay Rate: $21/hour

Overtime Method: Employment Standards Act (ESA)

Posting Date: March 3rd, 2026

Internal Closing Date: March 10th, 2026

External Closing Date: March 31st, 2026

Position Overview:

• Control, oversee and direct the activities of Site Guards
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
• Assist in developing policies for continuous improvement to services to enhance services
• Orientate and Train: Provide appropriate orientation and training
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
• Scheduling: Create and manage the work schedule for the department
• Corrective Actions: Address performance problems through the Paladin performance management procedures
• Incident Reports: Review and sign-off on all incident reports created each shift by Security
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process

Key Responsibilities:

• Operating, accessing and occasionally monitoring the video surveillance equipment
• Monitoring and responding to alarm systems
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library's Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner.
• Reporting Incidents using the Library's Incident Reporting Tool
• Resolving incidents according to the Library's guidelines, instructions, procedures, and reporting on incidents according to established procedures
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED)

Prerequisites:

• Valid Security Guard License for the province of Ontario
• Valid First Aid & CPR Level C certification from a WSIB-approved provider
• English fluency (oral and written) is required
• Legally authorized to work in Canada
• Exceptional Customer Service Skills
• Proficient with Microsoft Office

Applicants who do not possess Use of Force (UOF) / Management of Aggressive Behavior (MOAB) certification may opt into Paladin's certification program prior to onboarding to meet position requirements.