Senior Business Analyst

Service New Brunswick

Senior Business Analyst - Permanent Full-Time

15689 (R85-2025/26-865)

Open Competition - Pay Band 5

Flexible location within New Brunswick

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick is seeking an individual to join the Technology Services Division in the Health Application Services unit as a Senior Business Analyst in New Brunswick.

The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 800 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Who are you?

• You are client-centric and passionate about delivering exceptional service.
• You demonstrate initiative and are adaptable, organized and solution-oriented in a mission critical, fast paced environment.
• You are an effective communicator and collaborator.

What will you be doing?

As a member of the Provincial Health Applications team, you will be responsible for supporting a variety of health applications and clients. The Senior Business Analyst will collaborate with the user community to gather business requirements and conduct workflow analysis for both maintenance of existing applications and the design and implementation of new applications. Responsibilities will include but are not limited to:

• Be familiar with and follow the GNB Solutions Delivery Framework, standards and practices;
• Working with teams (both technical and business) to analyze business needs, recommend and develop solutions;

• Participating in the planning, build and implementation of systems, upgrades, and enhancements;

• Accountability for maintenance and support of these systems, including troubleshooting and issue resolution;

• Ensuring systems are configured to meet architectural standards and guidelines;

• Participating in the creation of annual work plans with each of the business stakeholders;
• Facilitating stakeholder sessions to capture business need/requirements and processes;
• Create, review, and maintain system or project documentation/deliverables, including but not limited to:
  • Business requirements documents;
  • Functional specifications;
  • Reporting requirements;
  • Business process diagrams;
  • Use cases/user stories;
  • Gap analysis;
  • Test plans;
  • Implementation plans;
  • Solution support documents;
  • Status reports;
• Assisting with functional, integration, and user acceptance testing as required;
• Helping the team with daily activities and moving initiatives forward;
• Maintaining strong and collaborative relationships with Health Application Services team members, project managers, enterprise architecture, other SNB Teams;
• Maintaining strong and collaborative relationships with client departments and business owners;
• Work with technical and business teams to define and document solution benefits, and outcomes;

• Multi-tasking in a fast-paced environment with multiple priorities, projects, and deadlines.

ESSENTIAL QUALIFICATIONS:

• Must possess a bachelor's degree in information technology, Computer Science, Business Administration, Health Information Management, or a health-related discipline and a minimum of five (5) years of related experience, including requirements gathering, systems analysis and process development and documentation. or a post-secondary education of two (2) years in information technology, Computer Science, Business Administration, Health Information Management, or a health-related discipline and a minimum of seven (7) years of related experience, including requirements gathering, systems analysis and process development and documentation.

• Experience with troubleshooting principles and issue resolution techniques.

Subject to the response to this competition, an equivalent combination of training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience working in a health care environment;

• Demonstrated leadership skills including coaching, facilitating, team building and negotiation.

• Recognized professional business analysis certification such as PMI-PBA, IIBA-CBAP;

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

OPERATIONAL REQUIREMENTS:

• Travel within the province may be required. Must be able to provide periodic off-hours on call support.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment;

• Effective Interactive Communication;

• Client Service Orientation/ Results-Orientated;

• Team Leadership;

• Relationship/Network Building.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Written Communication;

• Ability to Use Office Technology, Software, Application.

• Planning and Organizing Skills;

• Presentation Skills;

• Specialized subject matter expertise and knowledge

Salary: $66,924 - $93,470 annually - Pay Band 5 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before March 18th, 2026 indicating competition number 15689 (R85-2025/26-865). In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.