Aircraft Service (Ramp) Agent (PT)

The opportunity

As a Ramp Agent at Jazz, you will be part of a team that ensures the safe and on-time arrival and departure of aircraft. During your workday, you will set up ground equipment for arriving aircraft, marshal aircraft into and out of their designated parking positions, and load and unload customer baggage and cargo. You will relay important information to our pilots and other team members. Your team will be diverse, reflecting a wide range of backgrounds, ages, skills, abilities, and personalities. You will be expected to treat both co-workers and customers with the utmost care and respect. This is a safety-critical position. Operating procedures must be strictly followed while driving vehicles and performing tasks in close proximity to aircraft. Jazz operates flights under the Air Canada Express brand on behalf of Air Canada, however, duties may occasionally be performed for other air carriers as well.

Key responsibilities

Reporting to the Manager, Customer Service, new employees will be responsible for the following:

• Assist passengers with disabilities during aircraft boarding and deplaning;
• Clean/groom aircraft between flights;
• Operate various types of ground support equipment and vehicles;
• Ensure aircraft safety through the use of wheel chocks and protective equipment during inclement weather;
• Complete electronic and paper forms related to equipment maintenance, employee safety and performance monitoring;
• Engage in continuous learning to enhance ramp-related skills and responsibilities;
• Be responsible for assigned shifts and, when possible, assist coworkers by covering shifts due to illness or other unavailability;
• Perform duties in accordance with established policies and procedures, while giving primary consideration to personal safety, and the safety of co-workers and customers;
• Perform other related duties, as assigned.

Required qualifications

• High school diploma or equivalent.
• Bondable.
• Valid Canadian issued driver’s license with no restrictions and/or conditions.
• Strong organizational skills and the ability to work independently or with minimal supervision.
• Willing and able to work varying shifts.
• English language fluency or working knowledge.

Preferred qualifications

• Demonstrated ability to operate ground vehicles and ground support equipment.
• Previous ramp agent experience.
• Knowledge of dangerous goods regulations.
• Bilingual (English and French).

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture.

Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.