Technology Services Manager

SOCIAL DEVELOPMENT

TECHNOLOGY SERVICES MANAGER (Pay Band 7)

OPEN COMPETITION

CENTRAL OFFICE - FREDERICTON

The Department of Social Development (SD) offers programs and services designed to provide protection and care for individuals and families, while also fostering independence and self-sufficiency. Social Development's over 1500 employees design, support, administer, and deliver programs and services in the areas of financial support, case management, clinical support, and protection. The department works with service providers and community partners to deliver these essential services in contributing to a safe, secure and healthy New Brunswick.

The Department is undergoing a business transformation powered by modern digital technologies, redesigning how we work and deliver services to citizens. The transformation will enable better experiences for staff, partners and citizens of NB using modern technology solutions.

Social Development is seeking a forward-thinking and collaborative leader to join the Digital Transformation Branch as the Technology Services Manager. The Manager of Technology Services will drive modernization through strategic and operational leadership for the technology solutions that support social services business systems and programs. This role leads and manages a team responsible for system architecture, security, configuration, and implementation while partnering closely with Department of Health and Service New Brunswick to resource and oversee technology design to ensure systems meet the needs of staff, partners and clients in the community. This role is accountable for technical delivery and platform health, while partnering with Business Systems for requirements and adoption.

As a member of the Management team, the successful candidate will be responsible to:

Team Leadership & Management

• Lead, inspire, and manage a team of technical systems analysts, security specialists, system administrators, quality assurance testers, and project managers to modernize systems and support
• Set clear goals, priorities, and performance expectations aligned with organizational and program objectives
• Coach and mentor staff to build technical and systems expertise and understanding of social services workflows
• Allocate team resources, manage workloads, and ensure timely delivery of system enhancements and support
• Foster a collaborative, service-oriented team culture focused on ensuring that technology solutions reliably and securely meet business requirements
• Participate in hiring, onboarding, performance evaluations, and professional development planning

Systems & Program Leadership

• Provide visionary leadership and technology direction, fostering a forward-looking mindset to anticipate technology trends and challenges.
• Serve as a trusted advisor to leadership on technology systems options, capabilities, limitations, and improvement opportunities
• Translate systems requirements into actionable solutions, ensuring scalability, security, and responsiveness to both current and future business needs.
• Lead cross-functional initiatives involving business staff, IT, vendors, and external partners
• Prioritize technology and system enhancements and fixes based on business impact, compliance risk, and resource capacity

Operational Excellence, Compliance & Continuous Improvement

• Ensure technology solutions comply with relevant data privacy, security and other quality standards (e.g., RTIPPA, PHIPPA)
• Oversee continuous improvement with technology system configuration, upgrades and integrations
• Guide the team in developing documentation, system configuration specs and standard operating procedures
• Support technology system quality assurance testing

Vendor & Stakeholder Management

• Manage vendor relationships, ensuring contracts and service-level agreements are upheld to deliver value and efficiency to the Department
• Lead the team in issue escalation, root-cause analysis, and resolution
• Represent the technology systems team in leadership meetings, audits, and external reviews

Required Qualifications

• Bachelor's degree in Computer Science, Engineering or related field and 8+ years of experience in IT/IM industry OR (2) year diploma in Information Technology or a related discipline and at least ten (10) years of experience in their/IM industry
• 5+ years leading support of digital platforms and SAAS solutions
• 2+ years of experience leading or supervising technical or cross-functional teams
• Demonstrated ability to manage staff, set priorities, and deliver results in a complex service environment
• Strong communication skills with both technical and non-technical audiences

Preferred Qualifications

Preference may be given to candidates that demonstrate experience in one or more of the following asset qualifications:

• Experience managing teams in public-sector or complex technology environments
• Experience with Salesforce platforms
• Project management and people leadership training or certification
• Experience with Agile and Scrum methodologies within medium to highly complex environments;
• Bilingual capability is an asset.

BEHAVIOURAL COMPETENCIES:

The successful candidate will possess the following behavioral competencies:

• Organizational Commitment
• Relationship/ Network Building
• Effective Interactive Communication
• Coaching and Team Development
• Teamwork & Cooperation
• Results Orientation

TECHNICAL COMPETENCIES:

The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software and Applications
• Planning and Organizing Skills
• Knowledge of Financial Management
• Effective Human Resource Management
• Written Communication

This position requires strong organizational and a results-oriented individual who must be able to work independently and as part of a team.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration. Résumés should be in reverse chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $93,210 to $112,788 per annum

We encourage applicants to apply on-line or by mail at the following address by March 13, 2026 indicating competition number: R76-2025-26-88. This competition may be used to fill future vacancies at the same level.

Social Development Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment. We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!