Inside Sales/Counter Representative

Established in 1955, Soucie Salo Safety Inc. has evolved from a retailer of work boots and clothing for the working man to a full line distributor of personal protective equipment and safety equipment for workers and companies in the mining, construction, forestry, government, health care, manufacturing, and service industries.

Soucie Salo, Source Atlantic & Bolt Supply House Ltd have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales/Counter Representative based out of Sudbury, ON.

RESPONSIBILITIES

• Greet and assist walk-in customers at the counter, providing prompt and professional service
• Respond to customer product inquiries in person, as well as via phone and email to support branch sales
• Assess customer needs on the spot and recommend appropriate products and solutions
• Provide pricing, availability, and alternative product options when required
• Process sales transactions, quotes, special orders, and returns accurately
• Communicate order status, shipment details, and delivery timelines
• Work with warehouse staff and vendors to ensure timely order fulfillment
• Increase sales through cross-selling, upselling, and promotions
• Build strong relationships with repeat and new customers
• Help maintain an organized, stocked, and professional counter area
• Support inventory counts and maintain accurate system information
• Uphold company policies and procedures while maintaining a professional branch presence
• Perform other branch and counter-related duties as assigned

QUALIFICATIONS

• 2 or more years of Inside Sales, Customer Service, and/or Counter Sales, preferably working with a distributor of Safety equipment, Industrial components, or similar
• Strong customer service skills with a professional, positive attitude
• Clear and effective communication skills
• Able to work in a fast-paced environment and manage multiple tasks simultaneously
• Honest, dependable, and punctual with a proactive work ethic
• Solid problem-solving skills with strong attention to detail and accuracy
• Strong time management skills with the ability to work independently and as part of a team
• Capable of following written instructions, safety procedures, and documented processes
• Comfortable using computers and software such as Microsoft Office and ERP systems

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $40,000-$55,000 (or more) depending on relevant experience, technical competencies, certifications, etc.

In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A reliable health, drug, and dental plan that's there when you & your family need it most.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.

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