Director, IT Services
Closed
Job Details:
Benefits:
Position Type:
Permanent
If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Opportunity
The Director, IT Services aligns IT services, assets, and processes with the business direction of Medavie Health Services and its operating companies. This leader oversees IT service delivery across multiple organizations and locations, ensuring solutions and operations follow industry best practices, are secure, and meet agreed service levels. The role also carries significant accountability for budgeting, forecasting, estimating, and cost control, with regular engagement with senior leaders to review, justify, and prioritize technology investments.
What you'll do
- Lead IT services and project delivery across the MHS group of companies, ensuring technology initiatives support business strategy and provide measurable value.
- Guide strategic technology direction, including recommending and implementing solutions that strengthen operational effectiveness and service delivery.
- Provide leadership on technology risk management, security practices, and maintaining a secure IT environment.
- Ensure appropriate controls are in place for systems, including access security, documentation standards, and backup/recovery policies.
- Monitor initiative progress, remove barriers, allocate resources effectively, and manage budgets and service assignments to achieve outcomes.
- Establish, document, and improve IT operational policies and procedures to support reliable performance and minimize service interruption.
- Lead annual IT budgeting activities, including forecasting and ongoing cost management, and present/justify requirements to senior stakeholders.
- Mentor, coach, and develop IT leaders and teams to strengthen performance, collaboration, and professional growth.
- Oversee the IT PMO and collaborate with leadership peers to prioritize initiatives and align delivery plans across the organization.
- Manage and maintain relationships with stakeholders, vendors, contractors, partners, and external organizations; negotiate and review contracts for IT goods and services.
- Communicate clearly with customers, staff, and leadership on IT issues, initiatives, and changes that may impact operations and patient-care support.
- Stay current on emerging technology trends and innovations relevant to health services; advise leadership on opportunities, impacts, and improvements.
What you need to succeed
Education: Technical university degree, or an equivalent combination of education, training, and experience.
Experience:
- Minimum 10 years in an IM/IT environment (health care preferred).
- Minimum 5 years in a technology management role, ideally leading geographically dispersed teams.
- Demonstrated ability to synthesize complex inputs into clear, actionable deliverables.
- Experience in technical project management and driving process improvement/organizational vision is an asset.
- Strong leadership with sound decision-making, problem-solving, and follow-through.
- Excellent written and verbal communication; strong presentation and consultative skills.
- Ability to build trust and influence across technical and non-technical stakeholders.
- Knowledge of needs analysis, solution selection methodologies, initiative management, and budgeting.
Language: English required, bilingualism is an asset.
Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Leadership Capabilities & Values
The successful candidate will demonstrate leadership aligned with Medavie's values - Caring, Accountable, Responsive, Innovative, and Community?Minded - and will bring the following capabilities:
- Business Savvy: Understands how technology enables core business processes and outcomes, translating complexity into practical, value?driven solutions.
- Customer Focus: Places internal partners and end users at the centre of decision?making, balancing operational needs with strategic priorities.
- Establishing Strategic Direction: Sets and commits to a clear IT vision that supports long?term organizational growth and transformation.
- Driving Execution: Translates strategy into action through strong planning, accountability, governance, and results?oriented leadership.
- Leading Change: Guides teams through transformation with clarity and resilience, addressing resistance and enabling continuous improvement.
- Engaging Communication: Communicates with impact, listens actively, and fosters open, inclusive dialogue across teams and stakeholders.
- Building Networks & Partnerships: Develops trusted relationships across the organization and with external partners to advance shared goals.
- Coaching & Developing Others: Invests in the growth of leaders and teams by providing feedback, development opportunities, and future?focused coaching.
Pay Range: $120,350 - $171,900 (CAD)
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This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: [email protected] .
