Supervisor Customer Service (Temp 1 Year)

Supervisor Customer Service (Temporary 1 Year)

Requisition No: 01358

Posting Start Date: 02-13-2026

Posting End Date: 02-19-2026

Region: Gander

Location: Gander

Expected Hires: 1

Do you have what it takes to help keep the lights on for our customers in communities across the province? Then joining the Newfoundland Power team could be part of your next adventure...

Who We Are

At Newfoundland Power, we're passionate about delivering safe, reliable, and affordable electricity. Our roots in Newfoundland and Labrador go back 140 years. Today, we're part of Fortis Inc., a leader in the regulated gas and electric utility industry in North America. We are proud to employ over 650 talented people who are among the best in the industry.

We are committed to ensuring a supportive, inclusive and diverse culture where everyone feels safe and valued for who they are. Together, we strive to create an environment which is free of discriminatory barriers, where everyone is treated respectfully and equitably so they can thrive and bring their whole selves to work.

Everything we do is guided by our core values: People, Safety, Service, Respect, Teamwork and Innovation. We believe in going above and beyond to serve our customers and giving back to the place we call home is a longstanding tradition held by our employees. This could be the opportunity for you to continue to grow and develop your career.

The Opportunity

As a valued member of our Customer Relations Team, you will be responsible for the delivery of Customer Relations programs and the management of the Customer Relations employees in the Gander office. Key responsibilities include:

• Responsible for supervising Meter Readers, Field Service Representatives (FSRs) and Area Customer Representatives (ACRs). This includes daily disconnection for debt approvals, handling escalations and ensuring efficient workflow to Regional Operations team.
• Develop and grow community partnerships, coordinate and lead corporate participation in events such as business forums and trade shows.
• Act as lead representative at Company events and in the community.
• Lead customer communications for planned and unplanned outages including key customer accounts and emergency personnel. Shared responsibility as a member of the on-call duty roster.
• Responsible for assisting Regional Operations teams in storm response, such as arranging accommodations, food and coordinate visiting crews.
• Key member of management of Area Office including strategic planning, general office management, contract management, building upgrades, safety management, day to day support of technologists/operations teams, including assisting Technologists with escalations and papersave approvals.
• Responsible for key customer account management, such as meeting monthly outreach targets, responding to customer inquiries, and escalations for the Area Office.
• Liaison with Contact Centre Supervisors in support of CSRs working in the Area Offices.
• Responsible for property restoration and damage claims investigation and settlement.
• Responsible for revenue protection investigations and resolution.
• Responsible for delivery of takeCHARGE programs including public presentations, program management, retail space planning and merchandising, trade shows, School Program delivery and auditing a quota of approved rebates.

Your qualifications include:

• Bachelor's Degree in Business (or related discipline) or a three-year Business Diploma.
• Minimum of 5 years' experience working in a contact centre, customer service environment, or other related area.
• Previous leadership experience, particularly in a customer service role is preferred.
• Knowledge of utility operations or technical aptitude would be considered an asset.
• Valid drivers' license.
• Passion for customer service combined with strong relationship building, negotiation, coaching and facilitation skills.
• Strong interpersonal and communication skills.
• Keen attention to details along with strong analytical and problem-solving abilities are also essential to this position.

How to Apply

If this sounds like you, please Apply or visit us online at https://careers.newfoundlandpower.com.

In support of our DEI commitment and to help us to confirm that we are reaching a wide source of qualified job seekers, we invite all applicants to provide self-identification information on a voluntary basis during the recruitment phase. More information on this process is provided within our job application tool.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted directly. If you require accommodation for any reason during the interview process, please let us know what you need, and it will be kept in confidence. For any questions, please contact [email protected].