Senior Coordinator, Friendly Calls Program

Title: Senior Coordinator, Friendly Calls Program

Employee Working Location: Partially Virtual / Hybrid (Saskatoon, SK)

Employment Status: Temporary Full-time (9 months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Responsible for the facilitation of the friendly calls and wellness calls to participants 18+ throughout the province of Saskatchewan.
• Responsible for the work force plan, volunteer resource processes and training and development of a team of 120-160 volunteers, strategically located across the province, to facilitate a virtual support call center service.
• Engage in community outreach with other organizations to promote FCP (Friendly Calls Program) services and initiatives. Strengthen collaboration and coordination through communication, relationship building, and active participation in community networks. Support partnerships that align with program goals and enhance service delivery.
• Facilitates ongoing volunteer's personal development opportunities that enhance awareness, understanding and capacity to provide friendly calls checks and make appropriate referrals during sensitivity needs (de-escalations, violence prevention, suicide awareness etc.)
• Creates team and individual work plans and shift scheduling to ensure regular, efficient, and solution-based calls are being made.

What we are looking for :

• Completion of post-secondary education (degree or equivalent) in a community Health related field, Volunteer Resources,

  Project Management, or a related Field: knowledge of community development and community health issues.

• One - Three years of related experience, or an equivalent combination of education and experience.
• Fluent in English is required, French is an asset.
• Self directed and able to work with minimal supervision.
• Proficiency in the use of Microsoft Office programs including Word, Excel, and Outlook.
• Ability to recruit, train, motivate and retain volunteers

Working Conditions:

• Adapt work priorities to support emergency responses efforts by maintaining availability for virtual or in-person deployment.
• Valid Driver's License.
• Some weekend or shift work may be required
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).