Desktop Support Technician

Desktop Support Technician

Location: Moncton, NB

Industry: Transportation / Trucking

Employment Type: Full-Time

About Us

We're a fast-paced trucking company that keeps freight-and technology-moving. Our operations rely on dependable systems to support drivers, dispatchers, and office staff across multiple locations. We're looking for a hands-on Desktop Support Technician who enjoys solving problems, helping people, and keeping IT running smoothly in a mission-critical environment.

The Role

As a Desktop Support Technician, you'll be the go-to person for day-to-day technical support. You'll troubleshoot hardware and software issues, support users in the office and remote locations, and ensure our systems stay reliable so our teams can stay focused on the road.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Install, Maintain and troubleshoot In-Cab E-log systems.
• Set up, configure, and maintain workstations, user accounts, and equipment
• Support Microsoft Windows, Microsoft Office, email, and common business applications
• Assist with onboarding/offboarding of employees (accounts, equipment, access)
• Coordinate with vendors and escalate issues when needed
• Occasionally provide after-hours or on-call support, as required

What You Bring

• 1+ years of experience in desktop or technical support preferred
• Strong knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking (LAN/WAN, VPN, Wi-Fi)
• Excellent troubleshooting and customer service skills
• Ability to communicate clearly with both technical and non-technical users
• Self-starter who can prioritize tasks in a busy environment

Considered an Asset

• Experience supporting transportation or logistics operations and TMS Systems.
• Familiarity with remote support tools
• SQL, SQL Server Reporting.
• CompTIA A+, Network+, or similar certifications.
• Mechanically inclined.

Why Join Us

• Stable, growing company in an essential industry
• Collaborative, down-to-earth family-oriented business.
• Competitive pay and benefits package

Apply today by emailing your resume to [email protected] and help keep our technology-and trucks-running strong.