Account Services Representative

Job Description

What is the opportunity?

The account services representative receives, investigates, and responds to all customer/partner inquiries and complaints regarding products and services provided by Cash Services; processes basic bank service transactions. Maintains detailed documentation and accurately balances coin inventory and coin holdings. Applies basic knowledge of basic concepts, terminology, and requirements to support area of responsibility and performs well-defined/routine tasks.

What will you do?

• Balance inventory holdings within department, Armoured Car Carrier companies coin holdings.
• Investigate differences with effective communication with branches, customers and partners via email/telephone.
• Maintain accuracy with great attention to detail and organized documentation.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
• Provide consistent service within established client service commitments within cash currency operations department.
• Ensure all documents are examined for completeness and accuracy and take appropriate steps for any corrections needed.
• Identify and recommend solutions to recurring errors to Team Leader
• Employees understand and accept changes as it relates to their role and commitment to client fulfillment.
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines. Adheres to all policy and procedures required of role
• Ensures all authorities (SECAF, Delegated Authorities, Anti-Money Laundering, Systems access, etc.) are adhered to, reviewed and understood.
• Employees take personal responsibility for high achievement; actively participates in coaching opportunities to improve their individual and team contribution.

What do you need to succeed?

Must-have:

• 2+ years of experience in a similar role.
• Cash handling and balancing experience.
• Digital/technical computer experience, Microsoft, Excel, Word.
• Strong attention to detail, team oriented, with strong organizational and investigative skills.
• Ability to lift 50+ pounds, be able to stand or sit for the entire shift & be able to work in a physically strenuous environment.
• Flexibility to work a variety of shifts between operating hours of 6:00 AM – 5:00 PM CST.
• Ability to work on tight timelines and high volumes of work in production environment.

Nice-to-have:

• Previous experience working in Financial Institution.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

MANITOBA CASH SERVICES CENTRE, 195 FORT ST:WINNIPEG

City:

Winnipeg

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-02

Application Deadline:

2026-02-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.