Infrastructure Specialist

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

The Technology Services Division of Service New Brunswick is searching for an individual who would enjoy a meaningful and rewarding career in the support and advancement of large-scale thin client solutions and virtual desktop services throughout the GNB enterprise. As an Infrastructure Specialist, you will provide technical leadership to a team that manages the delivery of published resources for a suite of software systems used by health professionals and government departments across the province. You will be supported by highly skilled teams, located throughout New Brunswick.

Reporting to the Manager of IT Operations, the Infrastructure Specialist will be the most senior resource on the Citrix/VDI Team whose responsibilities will include but are not limited to:

• Develop, implement and maintain client solutions, principles, standards, frameworks, and strategies
• Develop Corporate Citrix, Imprivata, IGEL and thin client roadmaps and strategies
• Provide technical leadership and guidance to a group of Technical Analysts and Senior Technical Analysts
• Develop and validate standard operating procedures and related processes for Change, Incident and Problem Management that align with ITIL methodologies
• Monitor overall performance of the corporate Citrix / Imprivata / IGEL / Virtual Desktop environment and develop improvements for the quality and efficiency of the team's service delivery

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, or a related discipline and a minimum of five (5) years of related experience OR a college diploma in a related discipline and a minimum of eight (8) years of related experience. Subject to the response to this competition, an equivalent combination of education training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with reviewing and creating processes and technical documentation, including ITIL methodologies
• Experience managing and maintaining Citrix 7.15 / 19.12 & Citrix Cloud DaaS environments
• Experience managing and maintaining Imprivata single sign-on and tap environment
• Experience managing and maintaining Thin Client environment including IGEL OS and HP thin client hardware
• Experience managing and maintaining licenses and contracts
• Experience with Enterprise Operating Systems - Microsoft Windows Enterprise 10 / 11 & Windows Server 2012R2/2016/2019/2022/2025
• Experience with IT automation and management solutions – Ex: ControlUp, etc
• Experience with Active Directory, O365, Group Policy administration
• Experience with VMWare products – VM Workstation, VDI, ESX
• Experience with server & desktop hardware / operating systems, networks and a demonstrated ability to keep informed of current advancements and trends
• Experience supporting IT infrastructure and service delivery preferably with a large enterprise organization
• Experience with one or more of the following: Endpoint management, IGEL UMS, PowerShell
• Experience w/ MS Active Directory, DNS, DHCP, Networking Concepts, Certificate Authorities

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends. The successful candidates will be required to be on call for after-hours support.

On occasion, some travel throughout the province may be required.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Initiative
• Client Service Orientation
• Effective Interactive Communication
• Results Orientated
• Teamwork and Cooperation

• Leadership

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizational Skills
• Specialized Subject Matter Expertise and Knowledge
• Consulting Skills

• Written and Verbal Communication

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $77,766 - $103,454 annually – Pay Band 6 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here, before February 22, 2026, indicating competition number R85-2025/26-822. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.