Tools & Process Enablement Lead

Job Description

What is the opportunity?
We are looking for a Tools & Process Enablement Lead to help strengthen how our project delivery teams planning, collaboration, and reporting using enterprise tools.

You will play a key role in enabling consistent, high-quality project execution by supporting platforms such as PlanView, Jira, Confluence, SharePoint and Connect, while also developing training, materials, and reporting visualizations that help teams and leaders make better decisions.
What will you do?

• Serve as a functional lead for project delivery tools including PlanView, Jira, Confluence, SharePoint and Connect

• Maintain tool structures, workflows, templates, and usage standards and Ensure tools are aligned with project governance and reporting processes

• Identify improvement opportunities to make tools more efficient and user-friendly and Keep documentation up to date as tools and processes evolve

• Define and document best practices for how tools should be used across different types of initiatives. Keep documentation up to date as tools and processes evolve
• Support onboarding of new projects into tool environments and Help teams use tools in a way that supports delivery, not administrative burden
• Design and deliver engaging training sessions for project managers, workstream leads, and delivery teams. Build and maintain dashboards and visualizations in Connect
• Provide coaching and hands-on support to improve tool confidence and adoption and Act as a go-to resource for tool-related questions
• Create and maintain Training presentations, User guides and quick-reference materials and Process walkthroughs and tool playbooks

What do you need to succeed?

Must-have

• 5+ years hands-on experience with enterprise project or work management tools (e.g., PlanView, Jira, Confluence) and understanding how teams use them to plan and track work.
• Strong understanding of project delivery and governance processes, including planning, status reporting, and portfolio visibility.
• Proven ability to deliver training or facilitate sessions, explaining system and process concepts clearly to diverse audiences.
• Experience creating professional enablement materials such as training decks, user guides, and process documentation.
• Ability to translate process and reporting requirements into practical tool configurations, templates, and workflows while maintaining data quality

Nice-to-have

• Experience building dashboards or data visualizations
• Knowledge of Agile and/or traditional project delivery methodologies
• Experience in governance or reporting environments

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Accountability, Application Integrations, Application Testing, Communication, Data Gathering Analysis, Design, Detail-Oriented, Documentations, Facilitation, Group Problem Solving, Process Management, Project Management Life Cycle (PMLC), Project Management Tools, Quality Management, Technical Excellence, Time Management, User Acceptance Testing (UAT), Waterfall Model

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-06

Application Deadline:

2026-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.