Tax Learning Manager (20-month contract)

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The opportunity

The Learning Manager (LM) oversees the deployment, planning, and delivery of service line and sub-service line programming. Partner with business leaders to align learning programs with organizational goals and measure impact. They may be asked to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm's learning strategies. The LM also contributes to a range of learning operations functions, including learning administration, vendor management, and budgeting. This role needs to effectively balance working very independently and overseeing the work of the Learning Specialist and Learning Services Coordinator. The LM applies a consultative approach to address business needs with Learning team members and the practice on a regular basis.

This role works with and reports to the Learning Leader (LL) to evolve learning support across teams, and create deployment plans for specific Tax competency groups, as well as broader service line initiatives. Additionally, this role is responsible for the project management of large Tax learning events. A successful candidate will have strong project management skills and experience with learning compliance.

Your key responsibilities

• Work with LL and learning team to roll out the Tax curriculum and the project management of learning events.
• Responsible for translating competency-specific needs into processes around learning, and delivery, and determining how needs will be met (timing, format, location, technology required, etc.)
• In cases of in-person learning events, responsible for the end-to-end planning, monitoring and deployment of complex onsite, offsite, hybrid or virtual learning, as well as networking and social events related to those programs.
• Responsible for the delivery of high-profile virtual and in-person business-sponsored sessions (one-time-offerings) to ensure best practices are being adhered to and continuing education credits are awarded efficiently.
• Collaborate with the team to establish learning requirements by level, monitor consumption and initiate follow-up in the Learning Management System (LMS).
• Leverage data and analytics to track effectiveness, identify trends, and recommend improvements to the Tax Learning Leader
• Identify target audience and oversee roster management for learning programs.
• Lead Train-the-Trainer and Facilitator Preparation meetings as required.
• Organize and participate in post-session debriefs with facilitators (and other stakeholders) with a focus on continuous improvement.
• Monitor annual budgets for all Tax competencies and programs, reviewing invoices and ensuring accuracy of coding before sending for approvals and payment.

Skills and attributes for success

• Stellar project management, time management, and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes.
• Strong organizational skills and attention to detail a must.
• Strong vendor and facilitator management skills, working closely with providers of technical learning.
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at executive levels and support staff.
• Demonstrated ability and confidence working with technology and learning new software.
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business.
• Strong coaching, consulting, and facilitation skills.
• Ability to handle sensitive information in a confidential manner.
• Must have proven track record of successfully juggling competing priorities, multiple projects, and senior stakeholder with varying perspectives.

What we look for

• 3+ years of experience in a project management role
• Experience working with an LMS (preferably SuccessFactors) a plus
• Proficient in advanced capabilities in Excel (use of pivot tables and v-lookup) and PowerPoint
• Proficient in Zoom, MS Teams, Office 360 and SharePoint

This job posting relates to an existing vacancy within our organization.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $92,300 to $142,300
• London/Waterloo/Ottawa: $92,300 to $142,300
• Vancouver: $92,300 to $142,300
• Victoria: $92,300 to $142,300

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

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