Rental Coordinator

Position: Rental Coordinator

Effective Date:

Reports To: Assistant General Manager / Programming Manager

Department: Moncton Arena Partners / Moncton 4Ice inc.

JOB SUMMARY:

Nustadia Recreation Inc. (NRI) is a diversified, multi-faceted employer in the growing field of recreational services. Designed to deliver safe and sustainable recreation to communities, NRI is committed to creating recreational experiences that are second to none! With a national approach, NRI provides a large corporate feel with the small business touch and personnel. We at NRI are part of your community!

NRI is looking for a Rental Coordinator who is ready for a challenging and rewarding experience. The successful applicant will assist in ensuring the success of the Greenfoot Energy 4-Plex, Crossman Community Centre/ Kay Arena, and City of Moncton Sports Fields. We are searching for a motivated team member with a recreation/scheduling background and experience. The Rental Coordinator is responsible for assisting in scheduling, programming, and administrative support. This includes booking users and customers in a variety of facilities, coordinating / communicating office activities, reception duties, and general troubleshooting. Integrity and strong attention to detail are crucial for this role.

This individual should be experienced in communication with multiple stakeholders, enthusiastic and able to represent NRI with professionalism and a community-minded focus. The successful applicant will report to the Assistant General Manager/Programming Manager of the Greenfoot Energy 4-Plex.

MAJOR RESPONSIBILITIES:

• Assist in the Managing and the Programming aspects of the facility under a Community Access Plan (CAP) developed in conjunction with City of Moncton.
• Ensuring that the Nustadia Recreation Best Practices related to the position are followed.
• Booking and scheduling of the Greenfoot Energy 4-Plex, Moncton Coliseum, Crossman Community Centre/ Kay Arena ice surfaces and collecting the revenues.
• Booking and scheduling of City of Moncton Sports Fields, Park & Green spaces and collecting the revenues.
• Providing excellent customer service while liaising with customers; minor and adult hockey leagues, figure skating clubs, hockey and skating schools, individual renters & Field users.
• Customer relationship management with all users. You are the front-line staff and as such are the face of the facility.
• Answer / manage inbound telephone inquiries and return voice mails.
• Assists & engages in regular meetings for communication for field staff & foreman.
• Reconcile account balances for the purpose of maintaining accurate account balances.
• Responsible for assisting in AR Collection (invoices, resolve issues, collect monies and record receipts).

MINIMUM QUALIFICATIONS:

• Post-secondary education in Recreation/Business Administration, or equivalent education and experience
• Thorough working knowledge of municipal recreation/leisure activities and practices.
• Understanding of the recreation/facility/events scheduling process.
• Strong organizational skills & time management skills
• Effective communication skills with staff, the general public and others as required.
• Demonstrated self-motivation and initiative is critical.
• Ability to operate within a "team" environment.
• Proficiency with related computer software programs (Accounting, Windows operating system) a definite asset.
• Able to maintain filing systems.
• Superior telephone manners and strong interpersonal skills.

You also have a sound understanding of:

• the community's sports interests, requirements and resources
• experience with event management.
• First Aid, CPR, AED, criminal record check

TECHNICAL KNOWLEDGE/EXPERIENCE

• Three to five years' experience
• Accounting Background would be an asset.
• Knowledge of Scheduling Software would be an asset.

BEHAVIORAL

Demonstrated ability to apply the following behavioral competencies on the job:

• Teamwork: Working effectively and productively with others.
• Decision Making: Utilizing effective processes to make decisions.
• Leadership: Achieving extraordinary results through people
• Goal orientation: Energetically focusing on efforts aimed at meeting a goal, mission or objective.
• Problem solving: Anticipating