Service Advisor
The Chapman Group
Fredericton, NB
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
In-person
$70,000 - $90,000 / year
Full-time
Experienced
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Group RRSP
Employee Assistance Program
Bonuses & Incentives
The Chapman Group is excited to be assisting the team at Fredericton Volkswagen in finding its next Service Advisor. Fredericton Volkswagen is dedicated to delivering a professional, customer-first dealership experience, with a goal of customer satisfaction on every vehicle and every service visit.
We are currently seeking a Service Advisor to join our service team. This role is ideal for a customer-focused professional who thrives in a fast-paced service environment and is looking for a stable, long-term career with opportunities for growth.
Responsibilities
- Serve as the primary point of contact for service customers
- Build trust by clearly explaining maintenance and repair needs
- Create and manage repair orders from start to finish
- Provide accurate estimates, timelines, and regular updates
- Coordinate with technicians and parts to ensure efficient workflow
- Review completed work with customers and ensure satisfaction
Qualifications
- Customer service experience (automotive experience is an asset, not required)
- Strong communication, organization, and multitasking skills
- Confidence working with customers and problem-solving in real time
- Bilingual (English/French) is an asset, not mandatory
- Positive, professional, and team-oriented approach
- Problem solving and high attention to detail.
Work With Us
- Locally-owned and operated dealership
- New state-of-the-art facility
- Award-winning customer satisfaction
- Structured onboarding with job shadowing and mentorship
- Administrative support to assist with day-to-day tasks
- Monday to Friday schedule, 7:30 a.m. - 5:30 pm with weekend work limited to peak season and shared through a rotation
- Clear opportunities to grow into senior roles and other areas of the business
- Ongoing training, development and manufacturer support
- Professional, supportive, and customer-focused work environment
Benefits
- Health, dental, vison care and Employee Assistance Program
- RRSP matching program
- Annual company events
- Employee discounts
- Free on-site parking
- Opportunity for advancement
- Paid vacation, sick time and personal time
- Company events and team initiatives
Company Website:
http://chapmangroupcan.com
