Receptionist

Job Opportunity

Receptionist

Moncton Headstart has been addressing barriers to school success for disadvantaged children since 1974. As a registered Canadian charity, we provide high-quality, evidence-based early childhood and family intervention services in English. We work with children from birth to age five and their families to support positive long-term outcomes.

JOB SUMMARY

The successful candidate will deliver a welcoming, professional front-of-house experience and manage the day-to-day operations of the front office. This role is based Monday to Thursday, 8:00am-3:00pm, with flexibility available, including the possibility of alternative arrangements.

To succeed in this role, you will be friendly, approachable, and highly organised, with strong written and verbal communication skills. Previous experience in a receptionist or similar clerical support role involving regular interaction with the public is essential. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required.

RESPONSIBILITIES

• Act as the first point of contact for staff, parents, children, and visitors, providing a friendly, professional reception service
• Support teaching staff by managing lists, schedules, and related administrative tasks
• Answer, screen, and direct phone calls and enquiries in a timely and courteous manner
• Schedule appointments and coordinate meetings as required
• Receive, sort, and distribute incoming and outgoing mail
• Process invoices, payments, expense reports, and correspondence in line with officeprocedures
• Maintain accurate physical and electronic filing systems
• Manage office supplies and inventory, and coordinate servicing of office equipment orfacilities
• Perform ad hoc administrative and clerical duties as needed
• Deliver consistently high standards of customer service to all stakeholders

SKILLS AND QUALIFICATIONS

• Previous experience in a receptionist or customer-facing clerical support role, preferably in a charitable, non-profit, education, or social services setting
• Warm, empathetic, and respectful manner, with a strong commitment to kindness andinclusivity
• Proven ability to manage a busy front desk while remaining calm, organised, and professional
• Strong organisational, time management, and prioritisation skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Comfortable interacting with children, families, staff, and visitors from diverse backgrounds
• High attention to detail and a conscientious approach to work
• Active listening skills, flexibility, and a solution-focused mindset
• Fluency in written and spoken English; bilingualism is considered an asset

EDUCATION AND EXPERIENCE

• Recognised training or experience in administration, office support, or secretarial roles
• Minimum two years' experience in a receptionist or office support position
• Demonstrated experience managing front-of-office operations and maintaining accurate records
• Relevant certificates or on-the-job training in administration or customer service are considered an asset

WHAT WE OFFER

Headstart offers competitive compensation, health and dental benefits, matching RRSP, summer Fridays, and the opportunity to work alongside a kind, compassionate team dedicated to helping children and families thrive.

To apply, please submit your cover letter and résumé to [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.