Senior Client Services Operations Representative (Contract)

Job Description

What is the opportunity?

As a Senior Client Services Operations Representative, you will be required to provide a high level of Customer Service to our policy holders, advisors, MGA's and internal partners. You will also support the overall RBC Purpose (Helping clients thrive & communities prosper) and enhance the overall client experience, by providing accurate information and completing all service requests in a timely manner to meet service levels agreements.

What will you do?

• Deliver superior customer service to our Policy Holders, Advisors and internal partners by prioritizing urgent requests for completion

• Process complex policy changes and changes requiring underwriting approval by taking appropriate action in accordance with the policy terms and underwriting decisions

• Respond to Inquiries that requires in-depth product and administration systems knowledge, in addition to knowledge of standard operating procedures
• Handle escalations and resolve issues to the satisfaction of the client
• Work collaboratively with others on the team to handle complex cases
• Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met.

What will you need to succeed?

Must have

• Minimum 2 years' experience in a customer service driven environment
• Strong knowledge and understanding of Ingenium, Bedrock, PASport, Composer, Underwriting Pro, Career Capsil and Broker Capsil
• Superior time management & organizational skills adhering to department Service Level Agreements and Productivity levels
• Excellent written and verbal communication skills

• Strong decision making, analytical, mathematical and problem resolution abilities, with attention to detail
• Ability to handle pressure in a high volume customer service environment

Nice to have

• Strong interpersonal skills & ability to work in a team environment
• Understanding of complex Life & Health insurance products, processes and legacy systems
• Knowledge of policy change procedures and guidelines
• Bi-lingual in English & French is an asset

What's in it for you?

Whether it's developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion

• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

• Flexible work arrangements and leaders who support your needs—both personal and professional.

• An opportunity to have real impact on the lives of our clients and the communities you serve.

• RBCI software tools to boost your productivity

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-01-22

Application Deadline:

2026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.