Senior Program Coordinator, Safety and Security

Title: Senior Program Coordinator, Safety and Security

Employee Working Location: Partially Virtual / Hybrid (Ottawa, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role you will:

• Support the planning, coordination, and implementation of programs and services, with a focus on safety and security.
• Assist with organizing major events, training sessions, and readiness activities for the Security team.
• Coordinate and track participant requirements, roster updates, and resource allocation to ensure operational readiness.
• Maintain accurate records and update relevant systems, including travel management software.
• Prepare and finalize documentation, reports, and approvals to support program and service delivery.
• Facilitate effective communication and collaboration among internal teams and external partners.
• Monitor compliance with organizational policies and safety/security standards.
• Analyze program and service data to identify trends, support decision-making, and contribute to continuous improvement initiatives.

What we are looking for:

• Minimum of 4-5 years' experience in program or service coordination, preferably in safety, security, or emergency management.
• 1-2 year post-secondary certification/diploma, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Experience with travel management software and various third-party travel systems is an asset.
• Strong organizational and analytical skills; ability to track inputs, manage data, and generate reports.
• Excellent communication skills, diplomacy, and empathy to interpret information, deliver advice, and resolve escalations.
• Ability to identify opportunities for process creation and/or improvement to enhance efficiency and effectiveness in service delivery.
• Fluency in English is required; French is an asset.
• A valid driver's license is considered a preferred asset.

Working Conditions:

• Primarily office-based; may require travel to safe locations for major events or emergency operations.
• Occasional extended hours during peak periods or emergency response.
• Requires concentration, attentiveness, and adaptability to changing priorities and time-sensitive needs, with the ability to work to deadlines.
• In large-scale emergencies, may provide disaster relief or emergency field operational support.
• Eligibility to work in Canada: Applicants must be eligible to work in Canada. If you are not a citizen or permanent resident, please review your visa status.
• Successful candidates will be required to complete a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).