IT Support Analyst

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The Information Technology (IT) Support Analyst serves as a main point of contact for WSCC employees, delivering essential infrastructure support and maintenance within the

organization's Local Area Network (LAN) and Wide Area Network (WAN). This position

ensures continuous access to technical support for workstations, shared resources, and

essential software, promoting efficient and effective job performance for all WSCC employees. Support is provided in strict accordance with WSCC Information Technology (IT) policies and Procedures.

Here are a few ways you will make a difference:

• Providing rapid support to all WSCC staff requiring technical support or assistance.
• Installing, servicing and maintaining critical IT infrastructure.
• Providing on-site technical support to all WSCC employees requiring hands-on technical assistance.
• Providing assistance and support to the Supervisor, IT Service Delivery.
• Developing and maintaining technical documentation.

What you bring to the role:

• A degree in Computer Science or Information Technology and 2 years of relevant experience.
• Microsoft Certified Desktop Service Technical credentials are an asset.
• Computer technology skills and the ability to review, troubleshoot and diagnose technical problems experienced by users.
• Verbal and written communication skills, and the ability to provide objective and active listening skills and respond in a helpful and responsive manner.
• Ability to answer technical questions as an expert, and to communicate current understanding of technical issues to other IT professionals, and stakeholders.
• Flexibility and willing to participate, support team decisions, and do an equal share of work.

What we offer:

• The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
• A Northern Living Allowance of $3,700 for Yellowknife or $22,996 for Iqaluit.
• Relocation assistance.
• For staff in Iqaluit subsidized housing may be provided.
• A superior benefits package and enrollment in the Public Service Pension Plan.
• Learning and development programs and funding dedicated to your career growth.
• Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
• A culturally diverse workforce that embraces change and welcomes your life experience.
• Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.

Criminal Record Check: Candidates must be able to provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Indigenous Employment Policy:Candidates must clearly state their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Equivalencies: May be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Diversity and Inclusion: The Workers Safety and Compensation Commission is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility: Eligibility lists may be created from the competition to fill future term and indeterminate positions.

The Workers Safety and Compensation Commissions (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.