Senior Manager - Global Supplier Performance

Job Description

What is the opportunity?

The Corporate Real Estate (CRE) Global Supplier Performance Management team serve as leaders in supplier performance management across the RBC CRE supplier partner base, offering support to all CRE teams. This team ensures RBC's framework for supplier performance management is followed and that services are delivered as necessary.

Working with and between CRE Regional and Service Leads, as well as Procurement, Finance, Risk Management, and our outsourced partners, this role will support the delivery of efficient partner governance, management of escalations, alignment with RBC compliance policies and regulations, among other duties as assigned.

This role will report into the Senior Director, Global Supplier Performance, and will drive strategy and collaboration between our internal RBC teams and 3rd party supplier/vendor partners. This role requires close partnership with stakeholders within CRE and with outsourced service providers.

What will you do?

• Lead performance management of services partners in line with contract SLA, KPI, and other terms
• Lead governance improvements across the RBC CRE supplier base
• Development and implementation of improvement opportunities for governance and performance management across regions and service lines, with standardization in processes where possible
• Support updates to supplier management playbooks/processes as necessary based on RBC policy
• Manage centralized reporting on supplier management performance and progress (both internal team and outsourced partner performance)
• Manage any escalations and associated controls or risk management
• Drive benchmarking against industry supplier management performance

What do you need to succeed?

Must have:

• 10+ years of experience in supplier/vendor management
• Experience in all facets of procurement, sourcing; strong comprehension of procurement practices and processes; strong experience and comfort in contract management
• Real estate experience with at least 3 years experience with large complex real estate services solutions development
• Experience in building and maintaining strong, collaborative relationships with vendors to drive value, mitigate risks, and ensure alignment with company objectives
• Demonstrated expertise managing commercial contracts, terms, conditions, and all contract lifecycles
• Experience in the development and implementation of Key Performance Indicators (KPIs) and scorecards to report on and assist in the monitoring of supplier performance, drive continuous improvement, and ensure service and quality standards are met
• Ability to identify areas of potential risk (i.e. service disruptions, quality concerns, supplier instability…) and proactively develop mitigation strategies and contingency plans
• Experience in identifying and assessing key processes, process modeling and process mapping
• Advanced organizational and communication skills including presentation, facilitation, verbal and written with comfort presenting to senior level management and executives
• Multi-tasker comfortable working autonomously or with a team with an enthusiastic attitude for success; attention to detail; curiosity and passion for innovation and creative solutions

Nice-to-have:

• Masters in Business Administration, a related discipline, or equivalent education/experience
• Change Management Certification
• Education/certifications in supply chain management
• Project management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-POST

Job Skills

Big Data Management, Communication, Design Thinking, Interpersonal Relationship Management, Risk Management, Teamwork, Vendor Management, Waterfall Model

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-20

Application Deadline:

2026-03-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.