Team Leader - Client Solutions, Policy Administration
Closed
Job Details:
Benefits:
Position Type:
Permanent
If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Team Leader - Client Solutions, Policy Administration
Job Description
Position Summary
Reporting to the Manager, Client Solutions, the Team Leader will manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules, benefits, and system parameters that directly impact client experience and enable efficient claims processing. This role oversees daily operations, ensuring data integrity, compliance with regulatory and organizational standards, while driving continuous process improvements to enhance client satisfaction and operational efficiency.
The Team Leader prioritizes work to meet evolving business demands while maintaining optimal turnaround times and monitoring key performance indicators such as productivity, quality, and client service outcomes. Acting as a key liaison between internal stakeholders and the team, the position fosters collaboration, engagement, and alignment with organizational goals.
In addition to operational oversight, the Team Leader plays a critical role in coaching and mentoring team members, promoting professional growth, recognizing achievements, supporting career development and succession planning. Through strong leadership and a commitment to excellence, the Team Leader ensures the delivery of exceptional service and contributes to the success of Client Solutions.
Key Responsibilities:
Leadership & Team Oversight
You embody our core values-Caring, Accountable, Responsive, Innovative, and Community-Minded-in everything you do:
- Lead with Care: Lead, coach, and develop a team of Business Configuration Analysts to ensure high performance and professional growth. Foster a collaborative and client-focused team culture. You will provide coaching, performance management, and professional development opportunities.
- Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring productivity, accuracy, and project delivery through clear guidance and operational oversight.
- Stay Responsive: You collaborate across departments and engage with clients, advisors, and vendors to deliver timely, effective solutions.
- Drive Innovation: You champion new ideas and processes that enhance the client experience and elevate operational excellence. Develop, document and implement new procedures and ensure that changes yield the desired improvements.
- Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.
Strategic Collaboration
- Work closely with the leadership team to align objectives with business priorities.
- Serve as a key liaison between, internal stakeholders and the team.
Business Acumen
- Convert business needs into clear, actionable requirements and insights.
- Collaborate with internal teams (e.g., IT, Sales and Operations) to design and implement effective operational solutions.
- Support the configuration and optimization of business rules, benefits, and system parameters to ensure accurate claims processing and an exceptional client experience.
Stakeholder Engagement and Client Interactions
- Serve as a strategic partner to internal and external stakeholders, ensuring alignment on objectives, timelines, and deliverables.
- Demonstrate excellent communication skills to build strong relationships, convey complex information clearly, and influence decision-making.
Continuous Improvement and Governance
- Identify opportunities to streamline processes and enhance service delivery.
- Leverage data and feedback to inform decision-making and measure program success.
Required Qualifications
Education:
University degree in business administration or college diploma in a related field or equivalent
Work Experience:
5+ years of experience in group insurance and in employee management
2+ years in a leadership or team lead role
Experience in group insurance or healthcare industry preferred
Other Qualifications:
Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes
Excellent communication, facilitation, and stakeholder management skills
Computer Skills:
Proficiency in Microsoft Office Suite
Experience with MS Project is a plus
Experience with business intelligence tools (an asset)
Basic understanding of data privacy and security standards
Language Skills
Bilingualism in English and French is an asset, enhancing your ability to connect with a broader client base
Pay Range
$73,465 - $82,648
This posting is for a newly created position within our organization.
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: [email protected] .
