Service Administrator

Job Title: Service Administrator

Location: Kingston, Ontario

Shift/Hours: Monday to Friday, 8:00 am - 5:00 pm (1 hour lunch break)
Pay Rate: $21.00/hr - $22.00/hr (based upon experience)

Position Overview:
This role supports the Technical Services team by coordinating service activities and providing administrative support. Responsibilities include dispatching service calls, assisting technicians, processing service-related documentation, and helping ensure daily operations run smoothly and on schedule.

Key Responsibilities:

• Dispatch service calls to technicians and follow up with customers as required.
• Prepare and issue purchase orders and enter information into internal systems.
• Order parts and equipment and track deliveries.
• Prepare quotes for service repairs and assist with tender closings.
• Process service billing using internal software and review invoices and credits with management.
• Audit and process field payroll to ensure accuracy.
• Maintain organized service records and documentation.

Requirements:

• Post-secondary diploma in administration or a related field.
• Previous experience in an administrative, service coordination, or dispatch role.
• Strong computer skills and comfort working with internal systems.
• Strong customer service and communication skills.
• Construction, mechanical, or service industry experience considered an asset.

Work Conditions:
Office-based role supporting a technical service team. Regular interaction with technicians, customers, and internal staff.

Advantage Personnel is proudly a Canadian owned and operated staffing organization operating since 1986. We are an equal opportunity provider of work opportunities and strive to be an inclusive partner in our local business communities. Should you require accommodation during the onboarding process, please make the request to your local office contact at the onset of the process. We will ensure that all requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity. We acknowledge that software used in our recruitment and selection process may have Artificial Intelligence components built in but confirm that all work assignment decisions are made by our expertly trained staff. The position advertised here is for a current vacancy.

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