Deckhand & Bartender
Ambassatours Gray Line
Halifax, NS
Closed
Job Details:
Ambassatours Gray Line is one of Canada's premier sightseeing tour companies. Based in Halifax, Nova Scotia, the company has operated land and water tours for over 30 years in Nova Scotia, New Brunswick, and Prince Edward Island. As an elite Gray Line provider, Ambassatours creates and delivers memorable, world caliber traveler experiences in its many destinations
Halifax's busiest and most dynamic waterfront attraction: Ambassatours Gray Line, is seeking engaging and hardworking individuals to join our team on our fleet of tour vessels. These vessels include the Silva (200 passenger), the Harbour Queen I (200 passenger), and the Kawartha Spirit (200 passenger). Our team delights in sharing highlights of the city and harbour with our guests while delivering a taste of life on the water. Our operation runs from May through October. We have an irregular schedule including operating days, evenings, nights, and weekends 7 days a week.
Ambassatours provides a positive and inclusive work culture that is dedicated to promoting job satisfaction and growth. As a team we create a vibrant environment for all our guests and employees. Come join us and contribute to making a difference in people's daily lives and showcase what our team, vessels and city have to offer.
Core Job Responsibilities & Duties
· Manage, maintain, and serve our guests onboard.
· Work as a team with all onboard staff to provide the best possible guest experience.
· Stock vessels with required supplies and beverages
· Take debit/credit payments and handle transactions through Clover POS system.
· Understand and become knowledgeable of bar menu offerings for guests.
· Complete daily checklists, inventory counts, cash outs, and reports
· Maintains a high level of cleanliness, organization, and sanitization.
· Welcome, greet and engage with guests.
· Provide commentary to passengers when and if required (training and material provided)
· Participate in marine emergency drills and training.
· Assist with safe embarking and disembarking of guests.
· Monitor passenger and vessel safety.
· Handle lines while arriving and departing from wharf.
· Cleaning: Hose and scrub decks, vacuum, sweep, clean washrooms, empty garbage, maintain bar cleanliness daily
· Attending team meetings when required.
· Other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following skill sets to perform the essential functions of this position.
● Communications - the individual must speak clearly so listeners can understand and recognize.
● Customer service - the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
● Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
● Physical demands - the individual occasionally may have the ability to move or lift up to 50lbs.
● Quality control - the individual demonstrates accuracy and thoroughness, monitors their own work to ensure quality and applies feedback to improve performance.
● Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
● Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly.
● The individual should also be considerate, outgoing, and kind, have a sense of humor, and the ability to work with will all ages, including seniors and children.
Approved Apparel
Employees wear company branded shirts and jackets provided at a 50% company and employee cost share. Black or khaki pants, skort or shorts. Non-slip black shoes.
· Customer service experience.
· Bartending experience considered an asset.
· Experience working on the water: sailing and other pleasure craft considered an asset.
· Comfortable with public speaking
· First Aid considered an asset.
· MED (Marine Emergency Duties) considered an asset.
· Ability to communicate in French considered an asset
· Marine maintenance experience: painting, varnishing, etc.
· $17.50 per hour
· Gratuities
· Paid training including Smart Serve and other required training.
· Overtime available during peak season (July and August)
· Flexible schedule- days, evenings, and nights 7 days a week
· Advancement opportunities - Costs covered to become a marine officer (Mate or Captain)
