Client Account Manager

As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight!

As a Client Account Manager (CAM), you will help Execaire Aviation perform its contractual obligations and commitments to the best of its abilities by providing exceptional CLIENT service, financial support, and technical support, all of which to ensure optimization of client accounts. The incumbent will be designated its own portfolio of accounts and will be responsible for delivering the Service Excellence performance that Execaire Aviation strives to achieve.

ACCOUNTS & CONTRACTS MANAGEMENT:

• Intimately understand all CLIENT contracts and ensure they are being fulfilled legally, operationally, and financially
• Assure proper compliance with contract Terms & Conditions
• Work with the Client Account Administrator to ensure the timely and accurate renewal of internal and third-party aircraft contracts and subscription services
• Actively use Salesforce.com (CRM database) to ensure accuracy of client customer accounts and aircraft profile data, as well as manage and drive client cases to closure
• Provide different types of analyses as required by client and Execaire management
• Manage all aircraft heavy maintenance events by coordinating with various departments and client's senior management team
• Handle all other ad hoc requests as they relate to the client and aircraft account
• Assist as needed with new aircraft onboarding and aircraft exits

FINANCIAL REPORTING & ANALYSIS:

• Prepare and present aircraft annual operating budgets, interim forecasts, and annual reviews
• Prepare additional cyclical and ad hoc financial reports and analyses as required by client and Execaire
• Review and issue monthly aircraft billing and charter billings, ensuring accuracy, proper alignment with budget, and justification of major discrepancies
• Act proactively with clients and internal departmental teams when discrepancies are likely to affect the budget

• Educational Level: University Degree
• Specialties/Major Subjects: University degree in finance, administration, commerce, or related field
• Type of Work Experience: Experience in a customer service / account management role, with a proven track record for managing multiple stakeholder relationships
• Years of Experience in Industry: 5 years + relevant experience Aviation (asset)
• Additional Skills: Ability to work strategically and manage multiple projects simultaneously in a rapidly evolving and dynamic environment
• Strong analytical and interpersonal skills
• Strong business acumen and ability to review and analyze financial data
• Excellent verbal and written communication in English

https://www.innotech-execaire.com/careers/

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible.

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.