Service Technician
Prestige Homes - 2 Jobs
Sussex, NB
Job Details:
Benefits:
The Shaw Group Limited is one of the 50 Best-Managed Companies in Canada and is one of Eastern Canada's leading natural resource manufacturers and community developers. Prestige Homes, a division of The Shaw Group Limited, has been designing and building mini, modular, and multi-family homes to the highest quality and customer standards for over 50 years.
We are currently seeking a skilled and self-motivated Service Technician to support service and warranty work across our customer base. This role requires broad construction knowledge, strong problem-solving skills, and the ability to work independently while traveling to service locations for several days or up to a week at a time.
The successful candidate will be comfortable working directly with customers and retail partners, coordinating closely with our Customer Care team, and representing the company in a professional and safety-focused manner.
- Perform service, repair, and warranty work in multiple areas of construction, including rough and finished carpentry, basic electrical and plumbing
- Diagnose issues and complete repairs efficiently and to company quality standards
- Document service work completed and communicate findings as required
- Work directly with homeowners and retail partners in a professional and courteous manner
- Coordinate service visits with the Customer Care department
- Clearly communicate work scope, timelines, and outcomes
- Assist Customer Care team in prioritizing work orders, travel, materials, and work schedules to support efficient service delivery
- Maintain organized service records and reports
- Work independently with minimal supervision
- Travel frequently, often for several days or up to a week at a time, as required
- Maintain a strong commitment to workplace and job-site safety
- Follow all company policies, safety procedures, and regulatory requirements
- Demonstrated experience in multiple areas of construction, including rough and finished carpentry, basic electrical and plumbing
- Strong communication and customer service skills
- Self-starter with the ability to work independently and manage workload effectively
- Strong organizational, planning, and time-management skills
- Ability to prioritize tasks in a fast-paced environment
- Familiarity with residential building codes and standards
- Valid driver's license and ability to travel regularly
- Ability to work safely in a position which requires regular lifting, bending, and working in various indoor and outdoor environments
- Previous experience in service, warranty, or field technician role considered an asset
- Experience working directly with homeowners or retail customers considered an asset
- Competitive compensation package including participation in our performance-based incentive program.
- Extended health and dental benefits
- Company matching pension plan
- Paid time off
- An open and inclusive environment that encourages everyone to bring ideas to the table.
If this is the opportunity for you, apply now or visit www.shawgroupltd.com/careers to apply online.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted. The Shaw Group is committed to fostering a culture of diversity, equity, and inclusion which celebrates the success that comes from a team diverse in expertise, experiences, and perspectives.
We encourage and are pleased to consider all qualified candidates, welcoming all ethnicities, religions, color, sex, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation, to apply.
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