Cruise Account Representative - Junior
Ambassatours Cruise Corp.
Halifax, NS
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
In-person
$46,000 - $47,000 / year
Full-time
Experienced
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Group RRSP
Life Insurance
Disability Insurance
Employee Assistance Program
The Cruise Account Representative administers the planning, forecasting, contracting, and precise delivery of awarded business to a cruise line, directly impacting the company's financial results, reputation, and client relationships. Representative will work in a team-oriented, multi-disciplinary environment in collaboration with the Ambassatours Cruise Corp. management team. This position requires a superiorly organized individual able to tackle multiple projects and duties with appropriate time management.
Responsibilities
- Oversees the procurement of shore excursions through email contact with cruise line head offices
- Prepares proposals specific to the port and clients' requested programs
- Sets tour schedules with the cruise line and works with the ship staff to provide capacities and clear waitlists
- Confirms supplier contracts
- Works with the ship staff to ensure accuracy of tour content being advertised to guests
- Monitors and develops the quality of the shore excursions and guest experiences
- Responds to shore excursion staff inquiries
- Preparation of daily paperwork used by support staff to ensure smooth tour dispatch
- Organization and confirmation of tour vehicles, guides, suppliers, etc. for cruise arrivals
- Resolves shore excursion staff and guest concerns and complaints
- Responsible for reconciliation and signing of invoices
- Supports company cruise support staff including tour guides and pier coordinators
- Maintains strong communication with colleagues, clients & partners
- Maintain tour statistics throughout season
- Participation in regular meetings with manager and department team
Qualifications
Attributes of a Successful Candidate Include, but are not limited to:
- Excellent organizational skills
- Post-secondary degree/diploma in Tourism or Business management
- Excellent oral and written communication skills
- Ability to work well under pressure, multi-task and balance multiple goals and priorities
- Ability to work with a minimum of supervision
- Strong observation skills and attention to detail
- Effective conflict resolution skills
- Knowledge of Microsoft suite programs - Word, Excel, Teams, Etc.
- Friendly, customer-focused personality
- Professional manner and appearance
Work With Us
Benefits:
- Health
- Dental
- Vision
- Life
- RRSP match
- Paid time off
- Wellness program
- EAP
Company Website:
https://www.ambassatours.com
