Service Manager

Lounsbury Chevrolet in Bathurst is looking for a Service Manager. You will be a key leader in the dealership, responsible for the overall production and efficiency of the service department.

We are looking for an experienced, career-minded individual with a record of accomplishment for leading and building a team to deliver superior customer service.

Lounsbury Chevrolet in Bathurst is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

• Competitive Wages
• Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
• Vacation and paid sick days (vacation is negotiable based on experience)
• Company Pension Plan (after 6 months)
• Employee discounts on cars, services, and Lounsbury Furniture
• Career growth and continuous development

• Supervise and lead employees in the Service department, including Technicians, Service Advisors, Warranty Administrators, and Service Cashiers
• Address customer complaints and inquiries in a courteous and professional manner
• Maintain and promote a safe work environment
• Maintain relationships with suppliers
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery
• Manage quality assurance - setting quality standards, maintaining high quality of all garage activities
• Responsible for recruitment, adherence to company policies, and performance management
• Analyze and report on the department's daily, monthly, and annual key performance indicators and industry trends
• Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals

• Post-secondary diploma or degree in a mechanical/technical field preferred
• 5 or more years of previous management experience in a technical environment
• Effective leadership skills, with a strong focus on operations and business processes
• A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization