Marketing Account Manager- Project Manager

On behalf of our client - Launch Media, Jump Recruitment is seeking qualified candidates for the position of Marketing Account Manager/ Project Manager. This is a permanent full-time position located in St. John's, Newfoundland and Labrador.

About Us

Launch Media is modern agency dedicated to helping our clients achieve their marketing goals through innovative and impactful creative strategies. We pride ourselves on our collaborative work environment and commitment to excellence in all that we do.

Key Responsibilities

• Client & Account Management
• Act as the day-to-day point of contact for assigned clients.
• Attend and lead client meetings, capture clear notes, action items, and next steps.
• Translate client goals and feedback into clear, actionable direction for internal teams.
• Proactively manage expectations, timelines, and deliverables.
• Build strong, long-term client relationships rooted in trust, responsiveness, and results.
  

Project Management & Oversight

• Oversee multiple projects across branding, content, video, web, and social.
• Work closely with each Creative Lead to coordinate timelines, priorities, and resourcing.
• Own the project tracking system - ensuring tasks, deadlines, and statuses are accurate and up to date.
• Identify risks, bottlenecks, or scope creep early and flag them before they become issues.
• Ensure projects are delivered on time, within scope, and aligned with the agreed strategy.

Internal Coordination

• Serve as the bridge between strategy, creative, production, and media teams.
• Ensure briefs are complete, clear, and approved before work begins.
• Keep internal teams focused, aligned, and moving forward.
• Support Creative Leads by handling logistics, scheduling, and client communication.

Process & Quality Control

• Maintain consistency in how projects are scoped, tracked, and delivered.
• Ensure all deliverables meet Launch's standards for quality, accuracy, and brand alignment before going to clients.
• Continuously look for ways to improve workflows, communication, and efficiency.
  

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What Success Looks Like

• Clients feel informed, supported, and confident in Launch as a partner.
• Creative Leads feel supported, organized, and set up to do their best work.
• Projects run smoothly with minimal last-minute stress or surprises.
• Timelines are met, details are handled, and nothing slips through the cracks.

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Qualifications & Experience

• 2+ years experience in account management, project management, or client-facing role - ideally within a marketing agency setting, or other industry where you are managing multiple clients at once.
• Strong understanding of marketing deliverables such as branding, video, web, social, and digital campaigns.
• Proven ability to manage multiple clients and projects simultaneously.
• Exceptional organizational skills and attention to detail.
• Clear, professional communicator - both written and verbal.
• Comfortable leading client meetings, setting agendas, and documenting next steps.
• Ability to think strategically while executing tactically.
• Strong problem-solving skills and the confidence to flag issues early.
  

Bonus Points If:

• Experience working in a fast-growing or high-output agency environment.
• Familiarity with creative production workflows (video, design, web).
• Understanding of social media and content calendars.
• Experience supporting senior creative or strategy leads.
• Experience with Asana would be considered an asset

Perks and Benefits

• Flexible Hours: Enjoy the flexibility to create a work schedule that fits your lifestyle.
• Hybrid Work Environment: We're in office Tuesday - Thursday and you have the option to work from home Monday and Friday.
• Equipment: Receive a MacBook Pro to ensure you have the best tools for the job.
• Health and Dental Package: Comprehensive health and dental coverage to keep you healthy and happy.
• Vacation: 2 weeks vacation plus Christmas Holidays to recharge and relax.
• Office Perks: Enjoy coffee and snacks if you choose to work from our office space.

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Diversity and Inclusion

Interested and qualified candidates should submit their resume to
Josh Youden | Recruiter | [email protected]
Jump Recruitment Specialists | www.jumpcareers.ca
At Launch Media and Jump Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the communities Jump Recruitment and the organizations we operate within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world. We encourage all qualified candidates to apply for our posted positions. We welcome candidates to self-identify or make our recruitment team aware of any potential accommodations they may need during the recruitment process. This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted