Document Processing Clerks (Casual Full-Time Inventory)

Hybrid Work Opportunity in the Saint John Region of the province

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is establishing an inventory of qualified Document Processing Clerks to fill one-year casual full-time positions in our organization.

Reporting to the Team Lead, Document Processing, you will play an essential role in maintaining the accuracy, organization, and efficiency of the document management and claim processing systems. You are responsible for handling incoming, outgoing, and internal correspondence, which includes receiving, distributing, and preparing claim-related documents. Additionally, you will be tasked with scanning, indexing, archiving documents, and creating new claims as needed.

Your Key Areas of Responsibility:

• Receiving, processing, and routing documents submitted via mail, fax, email, and portals, ensuring timely handling and proper documentation.
• Preparing and printing physical mail and emails for scanning, including prioritizing urgent documents.
• Photocopying documents as needed for scanning, ensuring documents are indexed and routed to the appropriate systems such as Work Bench and Teams.
• Archiving scanned documents and ensuring proper document organization and retention according to schedule.
• Processing incoming emails, faxes, and other correspondence, forwarding to the appropriate system for indexing and record-keeping.
• Creating new claim files and updating existing client information, including direct deposit details and claim codes.
• Contacting clients, employers, and service providers to obtain missing information and ensuring accurate documentation.
• Processing document corrections, merging duplicate records, and maintaining up-to-date files.
• Handling outgoing correspondence, including cheques, mail, and packages, operating postage machines as required.
• Processing Workers' Compensation Appeals Tribunal (WCAT) and Decision Review Office (DRO) documents, maintaining records and collaborating on large mailouts.
• Handling physical and microfilm files, ensuring proper organization and retrieval for staff use.
• Supporting interjurisdictional claims preparation and assisting with document-related training and materials.
• Other duties as assigned based on operational needs.

Our Core Competencies:

• Adaptability
• Client-focused Service
• Ensuring Accountability
• Teamwork and Collaboration
• Attention to Detail
• Information Gathering and Processing
• Digital Literacy
• Information Management
• Planning and Organizing
• Problem Solving

If you possess the following qualifications, we encourage you to apply:

• A one (1) year post-secondary diploma or certificate in secretarial, office administration, business, or a related field. An equivalent combination of education, training and experience may be considered.
• Minimum of one (1) year of administrative or clerical experience, including handling and distributing incoming/outgoing correspondence, document management, and filing. Experience organizing, categorizing, and indexing documents, preferably in a claims, legal, or insurance setting. Ability to work in a fast-paced environment, efficiently prioritizing tasks and managing multiple deadlines. Experience handling confidential information and maintaining privacy standards.
• Strong attention to detail with the ability to maintain accurate records and ensure compliance with internal procedures and policies.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint Secure Site), and Adobe Acrobat Pro. Have the ability to learn WorkSafeNB applications such as Case Management Work Bench, Remote Print, Kodak, Image Import, ODCC, Right Fax, and Sperry for effective document processing, communications, and workflow operations.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint Secure Site).
• Ability to learn WorkSafeNB tools such as Case Management Work Bench, Adobe Acrobat Pro, Remote Print, Kodak, Image Import, ODCC, Right Fax and Sperry for effective document processing, communications, and workflow operations.
• Familiarity with office equipment such as postage and folding machines, microfilm machines, and online resources like Canada Post, Pitney Bowes, NB College of Physicians and Surgeons, and Simple In & Out is an asset.

Written and spoken competence in English and spoken competence in French is the linguistic requirement for these positions.

The current 2025 rate is $25.59 per hour. This will increase to $26.89 per hour effective January 1, 2026. Casual employees receive Step 1 of the pay band for the position appointment.

This is a hybrid position, and you will be asked to work at head office in Saint John regularly based on the schedule. You may also be required to attend occasional in person meetings. For these reasons, working from outside the province of New Brunswick, or country, is not permissible.

If you are interested in employment with WorkSafeNB, please apply online at worksafenb.ca by January 19, 2026.

Applications for this competition may be retained to fill similar future vacancies for a period of up to one year.

We thank all those who apply, however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process. You also agree that WorkSafeNB may use your personal information for statistical purposes.

WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 999-9775.