Training & Content Coordinator

Atlantic Lottery (AL) is looking for a Training & Content Coordinator to join our Customer Care team in Moncton. In this dynamic role, you'll design and deliver impactful training programs, create engaging content, and manage knowledge tools that support both our Customer Care Centre (CCC) employees and customer-facing self-serve platforms.

You'll collaborate with internal teams and external partners to ensure our training and knowledge resources are effective, accessible, and continuously evolving.

Application Deadline: January 12, 2026

Salary Band: $62,600 - $93,600 - A reasonable estimate of the pay range for this role is $65,000 - $75,000 at the time of this posting. (Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training and internal equity).

Work Location: Office or Hybrid option working from Moncton, NB

• Onboarding/Probation: Full-time in-office for the first 6 months.
• After Probation: You can choose to either continue working full-time in the office or switch to our hybrid model, which means working remotely 2 days per week and working in the office for the remaining 3 days.

Education & Experience 🎓

• Diploma or degree in Business, HR, Communications, Adult Education-or equivalent experience
• Minimum 2 years in training and content development, ideally in a Customer Service environment
• Experience with needs assessments, content creation, and leadership training
• Proficiency in Microsoft PowerPoint and ServiceNow
• Must be 19+ and reside in Atlantic Canada

Skills & Strengths 💡

• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Customer-focused mindset with a passion for service excellence
• Quick to learn and apply new technologies
• Experience training others on tech tools and systems

Assets 🌟

• Contact Centre experience
• Experience in the lottery or gaming industry
• Post-secondary education in Adult Education or Trainer Certification

AL Benefits:

• Extended health coverage that includes medical, dental, and vision.
• Basic life insurance and disability.
• Defined Benefit Pension Plan.
• Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays. Plus, we have a vacation purchasing program.
• Wellness Support: Wellness programs focused on physical and nutritional health (and more), 3 paid personal care days and a 24/7 Employee & Family Assistance Program.
• Two volunteer days per year.
• Career advancement opportunities.

Recruitment Process: Over the past few years, we have embraced meaningful changes in our workplace, including enhancements to our hiring practices. Our typical recruitment process includes two in-person interviews, an assignment and/or scenario-based questions to assess your knowledge, behavioral or cognitive assessments, and verification of relevant certifications, where applicable. All interviews are conducted in English, our primary working language, unless otherwise specified.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Please note that the successful candidate will be required to undergo reference checks and a mandatory criminal background check. Depending on the role, financial, educational, and credential verifications may also be conducted as part of our comprehensive hiring process.

Internal Employees: Internal employees interested in this opportunity must be in 'good standing,' which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance-related items will also be taken into consideration when determining the applicant's 'good standing' status. Please note that the Predictive Index (PI) assessment will be conducted or, if already completed, provided to the hiring managers.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.